Tara Kite
Dandridge,TN
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. excelling in operations management and team leadership. Mastered inventory control and staff development, enhancing operational efficiency and customer satisfaction. Achieved significant improvements in performance metrics and employee accountability through strategies and effective communication.
Overview
5
5
years of professional experience
Work History
Operations Manager
Loves Travel Stop and Country Stores
04.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
High School Diploma -
Jefferson County High School
Dandridge, TN05.2007
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- Maintaining Compliance
- Goal Setting
- Interpersonal Communication
- Inventory Control
- Schedule Management
- Health and safety compliance
- Regulatory Compliance
- Workforce Management
- Continuous improvements
- Quality Assurance Controls
- Customer Relationship Management (CRM)
- Onboarding and Orientation
- Delegation
- Invoice Processing
- Customer Retention
- Retail Operations Management
- Business Administration
- Business Planning
- Incidents management
- Risk Management
- Purchasing and procurement
- Budget Development and Management
- Forecasting and Scheduling
- Performance reporting
- Building and Facility Management
- Maintenance Planning
- P&L Management
- Expense Reports
- Sales background
- Budgeting and forecasting
Timeline
Operations Manager
Loves Travel Stop and Country Stores
04.2019 - Current
High School Diploma -
Jefferson County High School
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