Tara Klein
Wallkill,NY
Summary
Experienced Practice Manager successful at ensuring exceptional patient relations for a 6 physician, multi-specialty dental office. Promotes business development in multiple areas of the practice and creates positive rapport with patients and team members. Multi-tasker with great communication skills. In charge of all aspects of daily operations. Additionally maintained ordering & inventory, social media, radio & direct marketing activities.
Overview
30
30
years of professional experience
Work History
Practice Manager
Masci, Hale & Wilson Advanced Dentistry
09.2002 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed all daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Maintained Account Aging and Outstanding Treatment/Insurance Reports.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Maintained Insurance billing and processing to minimize any delays in reimbursement.
- Created customized care plans, working with doctors and patients to assess and meet individual needs.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Liaison between clinical and administrative teams to ensure proper patient treatment and payment coordination.
Dental Assistant/Team Leader Manager
Newburgh Mall Dental Center
11.1994 - 09.2002
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared patient x-rays and images for dentist review.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
Education
High School Diploma -
Benjamin N. Cardozo HS
Bayside, NYSkills
- Insurance billing
- Customer service
- Treatment planning
- Communication skills
- Patient management
- Decision-making
Timeline
Practice Manager
Masci, Hale & Wilson Advanced Dentistry
09.2002 - Current
Dental Assistant/Team Leader Manager
Newburgh Mall Dental Center
11.1994 - 09.2002
High School Diploma -
Benjamin N. Cardozo HS
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