Tara Klier
Lansing,MI
Summary
Highly-motivated mother with desire to take on new challenges. Strong worth ethic, reliable, adaptability and interpersonal skills among many other traits and attributes. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Family Manager/Caretaker and Babysitter
Self
Lansing, MI
04.2016 - Current
- Organized family schedules and activities, ensuring everyone was on time for appointments, events, and extra-curricular activities.
- Helped prepare and serve nutritionally balanced meals and snacks for children.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Ensured physical and social well-being of each child. Enforced rules to teach good manners and maintain safe environment.
- Instructed and assisted children in eating, toileting, basic hygiene practices to help develop healthy personal habits.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Incorporated music and art activities to encourage creativity and expression.
- Provided direct-care services for children of varying ages.
- Administered medication and minor first aid to sick and injured children.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Babysat for friends and family including children with special needs.
Nurse Assistant
McLaren Greater Lansing Hospital
Lansing, MI
06.2012 - 04.2016
- Performed vital signs checks such as blood pressure, pulse, respirations, blood oxygen and glucose levels, weight, and temperature readings for patients.
- Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive. Provided emotional support for family members during difficult times in the hospital setting.
- Collected specimens from patients for laboratory analysis.
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Answered call lights promptly and responded to requests from patients in a timely manner.
- Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
- Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.
- Monitored all incoming supplies for expiration dates and restocked shelves when necessary.
- Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment. Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces. Observed universal precautions at all times when handling infectious materials or bodily fluids. Cleaned up spills quickly using proper safety precautions while wearing protective gear when necessary.
- Educated new hires on policies and procedures related to the nursing assistant role within the facility.
- Reported any changes in patient condition immediately to the RN or physician on duty.
- Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
- Used mobility devices to transport patients.
Service Coordinator
Meijer
Lansing, MI
10.2006 - 06.2008
- Greeted customers and provided friendly customer service.
- Coordinated break/lunch and work schedules.
- Operated cash registers to process payments for goods and services. Balanced cash drawers at the end of each shift. Processed credit card/debit, EBT, and gift card transactions on Point-of-sale system accurately and efficiently.
- Provided customer service to ensure customer satisfaction. Resolved customer complaints in a professional manner.
- Handled incoming calls and inquiries from customers regarding services offered. Informed customers about product pricing and answered questions regarding products and services available in the store.
- Trained and mentored new cashiers and service desk staff. Maintained positive working relationship with fellow staff and management.
- Assisted customers with locating merchandise within the store.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Checked personal identifications during alcohol and tobacco sales.
Assistant Customer Service Manager
Kroger
Holt, MI
08.2004 - 11.2005
- Assisted customers with inquiries, complaints and feedback. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Trained new employees on cashiering, company policies, procedures, and practices related to customer service roles.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Performed daily opening and closing procedures for the register area, cash deposits. Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy. Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Verified customer age requirement for alcohol or tobacco purchases.
Reservations Coordinator/Store Manager
Impression 5 Science Center
Lansing, MI
10.2004 - 08.2005
- Handled incoming calls pertaining to new reservations, inquiries, cancellations. Maintained accurate records of all reservations and cancellations. Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Performed daily audits on bookings to identify discrepancies or errors.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Processed payments from guests for charges and other services rendered. Prepared invoices to be sent out to customers upon completion of their stay.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
Team Member
TLC Submarines (out of business)
Saint Johns, MI
01.2004 - 12.2004
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Sanitized and maintained cleanliness of food storage and preparation areas to comply with food health and safety requirements.
- Stocked shelves with products and supplies. Checked expiration dates on products to ensure freshness of items served to customers. Replenished condiments and other supplies at front counter areas.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications. Trimmed meats, cheeses, and veggies for sandwiches as needed with industrial equipment.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Delivered food orders to customers in a timely manner. Ensured that the correct order was delivered to the customer.
- Handled cash payments from customers for delivery orders.
Farm Market Employee
Andy T's Farm Market
Saint Johns, MI
06.2000 - 10.2004
- Provided excellent customer service by addressing customer inquiries and resolving complaints quickly and efficiently. Assisted customers in selecting appropriate products according to their needs.
- Cared for and maintained plants in different climate-controlled areas. Positioned and monitored plant irrigation systems.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Verified that all products were labeled with correct pricing information.
- Operated cash register to process customer orders accurately and efficiently.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Planned and designed landscaping projects to meet customer needs and preferences.
- Transported plants and other materials to designated areas for installation.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns. Planted trees, shrubs, bushes and flowers in decorative planters and displays.
Front End Supervisor/Lead Cashier/Courtesy Clerk
L&L Food Center (no longer in business)
Saint Johns, MI
10.2000 - 11.2003
- Trained new employees in customer service techniques, store policies, cash register operation, and stocking procedures. Provided support to other departments when needed such as stocking shelves or running register.
- Organized staff break, lunch, and work schedules.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Conducted regular performance evaluations of front end personnel.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Greeted customers and provided excellent customer service. Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Verified customer age requirement for alcohol or tobacco purchases.
- Bagged groceries and offered carry out services to customers when needed, loading purchased items into their cars safely and securely.
Education
Nurse Assistant Certificate - Nursing And Child Development
Lansing Community College
Lansing, MI06-2010
High School Diploma -
St Johns High School
Saint Johns, MI06-2003
Some College (No Degree) - Massage Therapy
Baker College
Owosso, MISkills
- ADL Support
- Privacy and Confidentiality
- Medical Records Management
- Patient Care
- First-Aid and CPR
- Vital Signs Monitoring
- Patient Assessments
- Electronic Charting
- Medical Terminology Knowledge
- Compassionate
- General Housekeeping Ability
- Safety Precautions
- HIPAA Compliance
- Complaint Resolution
- Data collection and entry
- Inbound and Outbound Calling
- Adaptive Team Player
- Customer Service
- Positive and Professional
References
References available upon request.
Timeline
Family Manager/Caretaker and Babysitter
Self
04.2016 - Current
Nurse Assistant
McLaren Greater Lansing Hospital
06.2012 - 04.2016
Service Coordinator
Meijer
10.2006 - 06.2008
Reservations Coordinator/Store Manager
Impression 5 Science Center
10.2004 - 08.2005
Assistant Customer Service Manager
Kroger
08.2004 - 11.2005
Team Member
TLC Submarines (out of business)
01.2004 - 12.2004
Front End Supervisor/Lead Cashier/Courtesy Clerk
L&L Food Center (no longer in business)
10.2000 - 11.2003
Farm Market Employee
Andy T's Farm Market
06.2000 - 10.2004
Nurse Assistant Certificate - Nursing And Child Development
Lansing Community College
High School Diploma -
St Johns High School
Some College (No Degree) - Massage Therapy
Baker College