Tara Kline
Johnstown,United States
Summary
Personable New Accounts Representative with 10+ years' experience in Sales and Customer Service. Outstanding leadership and organizational abilities with superb verbal and written communication skills. Familiarity with all account types, products and services.
Overview
9
9
years of professional experience
Work History
Personal Banker
Northwest Bank
10.2022 - Current
- Conducting B2B and B2C appointments and sales calls daily while exceeding quotas tracked through CRM software.
- Identifying and recommending financial products and banking solutions based on client needs and utilizing consultative sales techniques to deliver value-added services.
- Driving online banking sales. Enrolling businesses and consumers in Northwest's dynamic cloud-based software. Customizing online dashboards and Northwest's mobile app to meet customer needs. Demonstrating features and benefits of financial technology.
- Originating and processing consumer loan requests.
- Ordering domestic and foreign currency.
- Presenting office meetings concerning sales targets and expectations, opportunities, and regulations.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Assisted in the development of marketing strategies to increase awareness of bank products and services within the community.
- Received recognition as one of the top outbound callers in the South Central Region.
Customer Service Representative
Somerset Trust Company
07.2022 - 10.2022
- Serviced customer accounts by completing transactions.
- Received deposits and loan payments, processed checks, issued savings withdrawals, and recorded night and mail deposits.
- Cross-sold bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative.
- Complied with bank operations and security procedures by participating in all dual-control functions, auditing currency, and assisting in the certification of proof.
- Maintained customer confidence and protected bank operations by keeping information confidential.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing, and support policies and procedures.
Mixologist
Balance
01.2020 - 03.2020
- Crafting cocktails with fresh and seasonal ingredients by researching emerging industry trends.
- Creating customized menus for celebrations, executive conference events, and daily service.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
- Established a loyal customer base by consistently providing exceptional service and creating memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Collaborated with kitchen staff to create pairings between cocktails and menu items, enhancing overall dining experience.
Tea Specialist / Gallery Attendant
Gallery on Gazebo
10.2019 - 01.2020
- Delivered the highest level of customer service and introduced new customers to the world of loose-leaf tea.
- Following precise preparation techniques to ensure quality and cultural authenticity.
- Researching products and suppliers to provide an educated approach to customer service and sales.
- Organizing holiday events, fundraisers, and business functions.
- Obtaining pertinent knowledge about each artist/exhibition on view and answering patrons' queries regarding the current presentation.
- Effectively communicating comprehensive sales results with management and artists.
- Served as a reliable liaison between visiting artists/installation teams and gallery staff during installation periods.
Lead Mixologist
Harrigan's Café and Wine Deck
09.2018 - 09.2018
- Created cocktails with premium spirits and provided a formal and knowledgeable wine service.
- Provided a professional fine dining experience and award-winning customer service.
- Customized menus for special occasions, seasons, and daily service.
- Developed training manuals for future bartenders and inventory spreadsheets using Microsoft Excel and Office.
- Streamlined bar operations by creating efficient workstations and implementing clear procedures for daily tasks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Led regular staff tastings of new products allowing them a better understanding of drinks offered at our establishment.
- Showcased expertise in mixology at industry events, representing the establishment's commitment to excellence in beverage service.
- Fostered a positive team atmosphere by providing support, encouragement, and constructive feedback to fellow mixologists.
- Rehired by Harrigan's after years of employment from 2013 to 2015.
Chef De Partie
RJ's Cafe
06.2015 - 05.2016
- Executed flawless preparation of entrées for evening service.
- Meticulously prepared and assembled components used in each dish, following Rj's signature recipes, while ensuring compliance with correct portion sizes and all meal preparation procedures.
- Maintained the highest level of sanitization in all food preparation and storage areas, in accordance with ServSafe standards, and monitored the freshness and rotation of products based on a predetermined schedule, strictly adhering to sanitary guidelines.
- Improved customer satisfaction by attentively addressing dietary restrictions and special requests.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Promoted sustainability within the kitchen by utilizing local produce whenever possible for fresh, farm-to-table dining experiences.
Education
Some College (No Degree) - Animation, Interactive Technology, Video Graphics
The Art Institute of Pittsburgh
Pittsburgh, PASkills
- Quotas
- Customer Service
- Relationship Development
- Hospitality Industry
- Customer Relationship Management (CRM)
- Business-to-Business (B2B)
- Software as a Service (SaaS)
- Financial Planning
- Emotional Intelligence
- Consultative Selling
Awards
Johnstown's Favorite Bartender - Our Town Magazine, 11/01/14, The title, granted by Our Town Magazine, is a testament to the value of each vote and the profound impact it can have on recognizing excellence within our community.
Affiliations
- United States Bartenders Guild
Interests
- Travel
- Culinary Arts
- Design
- Photography
- Music
Timeline
Personal Banker
Northwest Bank
10.2022 - Current
Customer Service Representative
Somerset Trust Company
07.2022 - 10.2022
Mixologist
Balance
01.2020 - 03.2020
Tea Specialist / Gallery Attendant
Gallery on Gazebo
10.2019 - 01.2020
Lead Mixologist
Harrigan's Café and Wine Deck
09.2018 - 09.2018
Chef De Partie
RJ's Cafe
06.2015 - 05.2016
Some College (No Degree) - Animation, Interactive Technology, Video Graphics
The Art Institute of Pittsburgh
Similar Profiles
MaryRuth ConfairMaryRuth Confair
Financial Center Banker at Northwest BankFinancial Center Banker at Northwest Bank
Marshall JenningsMarshall Jennings
Assistant Relationship Manager at Northwest BankAssistant Relationship Manager at Northwest Bank
Julie A MarascoJulie A Marasco
Northwest PA Region President at Northwest BankNorthwest PA Region President at Northwest Bank
Grant WardGrant Ward
Summer Student Intern at Northwest BankSummer Student Intern at Northwest Bank
Samuel EvansSamuel Evans
Operations Improvement Tech at AWSOperations Improvement Tech at AWS