Summary
Operations Manager with 23 years of experience driving business growth and optimizing operational efficiency. Strong ability to manage high-performing teams, enhance patient experiences, and foster innovation in dynamic environments. Passionate about performance optimization, communication, and improving customer service through strategic oversight and compliance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
BUSINESS DEVELOPMENT SPECIALIST
Office Planning Group
01.2024 - 06.2025
- Utilized strong interpersonal skills to build robust client relationships, promoting trust and loyalty among stakeholders.
- Secured strategic partnerships, leading to an expanded client base and increased revenue, significantly elevating brand visibility.
- Developed targeted marketing strategies that improved lead generation and strengthened client loyalty, driving measurable improvements in retention.
- Analyzed client feedback to refine service offerings, leading to marked gains in customer satisfaction and retention rates.
CHIEF OPERATIONS OFFICER
Rapid Med Urgent Care
10.2006 - 08.2022
- Led staff management, ensuring compliance and efficiency improvements.
- Analyzed financial operations, enhancing cost-effectiveness.
- Coordinated cross-functional teams to implement new compliance protocols, enhancing regulatory adherence and minimizing operational risks.
- Analyzed patient feedback to refine service delivery strategies, leading to measurable improvements in patient experience and retention rates.
- Fostered a positive workplace culture by providing mentorship and training, contributing to staff engagement and professional development.
- Orchestrated interdepartmental workshops to align goals, fostering a cohesive environment that improved overall service delivery.
- Maintained rigorous compliance documentation, ensuring adherence to healthcare regulations and minimizing audit discrepancies.
MARKETING CONSULTANT
D2 Imaging
01.2002 - 01.2005
- Cultivated strong relationships with hospitals and physicians, leading to a sustained increase in service uptake and enhanced client loyalty.
- Negotiated and finalized contracts that streamlined service delivery, resulting in measurable improvements in operational efficiency.
- Developed and executed targeted marketing strategies, significantly enhancing brand visibility and attracting new clients.
- Fostered ongoing client engagement initiatives, ensuring consistent communication and trust, which improved service satisfaction rates.
- Demonstrated a proactive approach in understanding client needs, effectively translating feedback into actionable improvements.
Education
Certificate - Business Administration And Management
Certificate of Technical Studies - Medical Assistant
Certificate - Radiology Technician (NCT)
Skills
- Organizational leadership
- Strategic planning
- Operational excellence
- Staff development
- Profitability improvement
- Crisis management
- Budgeting and finance
- Performance optimization
- Multi-site operations
- Compliance management
- Benefits administration
- Recruitment and retention
- Contract negotiation
- Policy development
- Problem-solving abilities
- Teamwork and collaboration
Certification
- At Home with Diversity - One America
- Drug and Alcohol Certified Trainer - DATIA
Hobbies and Interests
I enjoy travel, outdoors, fishing, hiking, biking, and exploring the various landscapes in the United States. I am passionate in preserving and protecting our lakes for future generations.
Timeline
BUSINESS DEVELOPMENT SPECIALIST - Office Planning Group
01.2024 - 06.2025
CHIEF OPERATIONS OFFICER - Rapid Med Urgent Care
10.2006 - 08.2022
MARKETING CONSULTANT - D2 Imaging
01.2002 - 01.2005
Tomball College - Certificate, Business Administration And Management
Commercial College - Certificate of Technical Studies, Medical Assistant
Performance Masters - Certificate, Radiology Technician (NCT)
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