Tara Lahm
Summary
Dedicated professional with extensive experience in the benefits industry, specializing in troubleshooting and providing effective solutions. Dedicated to providing comprehensive customer service and leadership. Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations.
Overview
9
9
years of professional experience
Work History
Benefit Services
Gusto
02.2022 - Current
- Effectively managed a variety of casework and workflow processes.
- Implemented solutions for team resources, resulting in streamlined processes and improved efficiency.
- Expertly process large volumes of data for mission-critical projects.
- Helped to develop and execute group terminations workflow, ensuring smooth processes during transitions.
- Initiated and managed projects while also training team members on the new workflow to alleviate customer pain.
- Provide expertise in healthcare and benefits enrollment via written and verbal communication.
- Facilitate Zoom training sessions
- Successfully triaged and handled customer escalations
- Played a key role in troubleshooting workflow roadblocks, conducting case audits, and tracking progress
- Contributed significantly to achieving team goals, with a focus on reviewing and communicating results
- Managed queues strategically, prioritizing resources based on project needs
- Held office hours to help team members with issues and work through difficult tickets.
Practice Manager
Palmetto Internal Medicine
03.2016 - 09.2021
- Dynamic leader overseeing staff and operations, ensuring optimal efficiency.
- Spearheaded recruitment efforts, conducted interviews, and implemented strategic workflows to enhance overall operational efficiency.
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Spearheaded the adoption of telemedicine services, providing patients with convenient access to care and increasing practice revenue.
- Conducted comprehensive Electronic Health Record (EHR) training sessions, developing educational materials to empower the team with advanced skills and knowledge.
- Ensured adherence to all relevant laws and regulations governing medical practices by staying informed on changes in the industry landscape and updating policies accordingly.
- Proficiently managed a spectrum of patient care duties, including patient triage, vital assessments, venipuncture, medication administration, lab order entry, and preparation.
- Demonstrated expertise in health insurance processes, adeptly managing insurance verification and facilitating seamless interactions between patients and insurance providers.
- Applied in-depth knowledge of medical billing practices, ensuring accurate and timely processing of medical claims for optimal financial outcomes.
- Expertly handled prior authorizations, navigating the complexities of the authorization process to secure timely approvals for patient treatments.
- Contributed to the accuracy of medical records through proficient medical transcription and data entry, maintaining a high standard of precision and confidentiality.
- Managed a high volume of phone calls with expertise in triage, insurance verification, patient scheduling, and addressing inquiries related to health insurance and billing processes.
Medical Assistant
Eastern Long Island Hematology Oncology
01.2015 - 12.2015
- Completed all clinical responsibilities such as rooming patients, obtaining vital signs, administering injections, performing phlebotomy, and completing EKG.
- Completed all clinical responsibilities such as rooming patients, obtaining vital signs, administering injections, performing phlebotomy, and completing EKG
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted with Nuclear Stress tests.
- Maintained and ordered office supplies
- Completed insurance verification and prior authorizations.
Education
Bachelor of Science - Business Administration And Healthcare Management
Southern New Hampshire University
09.2021
Health Science -
Horry Georgetown Technical College
01.2020
Medical Assistant Diploma -
Hunter Business School
01.2014
Skills
- Excellent Customer service and client relations
- Project Management
- Staff Support and Office Management
- Records Management / Data Entry
- Planning and Coordination
- Proficient with Microsoft Office, G Suite, and Zoom
- Healthcare Regulations Awareness
- Salesforce, Jira and Zendesk Experience
- EHR Implementation
- Staff Development and Training
- Queue management and prioritization
Timeline
Benefit Services
Gusto
02.2022 - Current
Practice Manager
Palmetto Internal Medicine
03.2016 - 09.2021
Medical Assistant
Eastern Long Island Hematology Oncology
01.2015 - 12.2015
Bachelor of Science - Business Administration And Healthcare Management
Southern New Hampshire University
Health Science -
Horry Georgetown Technical College
Medical Assistant Diploma -
Hunter Business School
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