Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Lambert

Wilmington,DE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Contact Center Agent

WSFS Bank
03.2023 - 09.2023
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Assisted customers by answering questions and responding to inquiries.
    • Answered over 50 calls per shift to meet fast-paced call center demands.
    • Promoted available products and services to customers during service, account management, and order calls.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Site Lead

Curative
08.2022 - 12.2022
  • Lead testing site operations on day-to-day basis
  • Manage groups of employees at testing site
  • Handling scheduling requests & Scheduling for Site Specialists with Team Leads.
  • Ensure all employees take COVID test following Curative Employee Testing Guidelines
  • Setting up and preparing static and mobile testing sites
  • Check & Manage appointment slots and testing sites in Drivethru software daily
  • Checking people in for appointments and directing walk ins
  • Tracking and reporting key data points
  • Communicate with customer support when there are site closures or delays
  • Ensure that test kits and biohazard materials are appropriately packaged and sent to
  • Understand and comply with applicable federal, state and local laws and company policies Adhering to quality assurance procedures, HIPAA Standards & local regulations and laws
  • Ordering Supplies for the site
  • Filling out and putting in maintenance requests when needed
  • Assists teams with assembling test kits for the testing sites
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues between employees and customers using company policies.
  • Resolved issues among team members to keep employees on task.
  • Worked with personnel and managers to meet strict timelines.
  • Oversaw personnel safety and efforts at work site.

Application Specialist

Randstad
03.2022 - 08.2022
    • Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
    • Type in data provided directly from customers as needed
    • Create spreadsheets with large numbers of figures without mistakes
    • Verify data by comparing it to source documents
    • Update existing data
    • Retrieve data from the database or electronic files as requested
    • Perform regular backups to ensure data preservation
    • Sort and organize paperwork after entering data to ensure it is not lost

Server/Server Trainer

Applebee's
12.2013 - 03.2019
    • Meet, greet, and seating guests
    • Cultivated warm relationships with regular customers.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
    • Processed orders and sent to kitchen employees for preparation.
    • Answered customers' questions, recommended items, and recorded order information.
    • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
    • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
    • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
    • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
    • Served food and beverages promptly with focused attention to customer needs.

Advanced Service Coordinator

Capital One
07.2015 - 04.2016
  • Answer incoming calls and market banking products to new and existing customers
  • Meeting sales targets set by the department each month
  • Keep up to date with all product changes and features
  • Explain essential account setup procedures
  • Explain essential security questions - Uphold and explain key Customer guarantees
  • Efficiently and effectively adhere to all scheduled work activities
  • Provide regular feedback from Customers
  • Fielded advanced customer inquiries and troubleshot account discrepancies.
  • Assessed customer needs and developed solutions to meet needs.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

BBA - Human Resources Management

Strayer University
Online
06.2028

High School Diploma -

Concord High School
Wilmington, DE
06-2013

Skills

  • Call Center Operations
  • Documentation and Reporting
  • Gathering Information
  • Problem-Solving Skills
  • Data Entry
  • Account Updating
  • Account Management

Timeline

Contact Center Agent

WSFS Bank
03.2023 - 09.2023

Site Lead

Curative
08.2022 - 12.2022

Application Specialist

Randstad
03.2022 - 08.2022

Advanced Service Coordinator

Capital One
07.2015 - 04.2016

Server/Server Trainer

Applebee's
12.2013 - 03.2019

BBA - Human Resources Management

Strayer University

High School Diploma -

Concord High School

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Tara Lambert