Summary
Overview
Work History
Education
Skills
Timeline
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Tara Lane

King Of Prussia,PA

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

24
24
years of professional experience

Work History

Client Service Analyst

Fiserv
King Of Prussia, PA
10.2021 - Current
  • resolving problems with knowledgeable and friendly service.
  • Updated various backends with new and modified customer data.
  • Mentored and trained junior team members and managed employee relationships.
  • Maintained positive relationships with merchants and partners by providing helpful advice and solutions through ticket system.
  • Resolved customer inquiries via tickets and emails.
  • Owner of CAU for the Merchant support team - weekly maintenance of the accounts that need Card Account Updater feature added, communicating with the card brands, as well as the project team.
  • Conducted quality control audits on Legal updates for the Merchant support team.
  • Provided top quality and eliminated downtime to maximize revenue.
  • Conducted root cause analysis and implemented corrective actions.

Retail Store Manager

American Eagle Outfitters
Bensalem, PA
06.2003 - 03.2021
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Recruited, trained and led retail staff turning over $1.5 million in yearly revenue.
  • Established membership loyalty implementing rewards program to drive client retention.
  • Managed 30 employees.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Used Point of Sale register system to complete transactions.
  • Created weekly schedules for employees.
  • Coached and mentored 30 employees by offering constructive feedback and taking interest in long-term career growth.
  • Prepared and submitted nightly bank deposits.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.

Assistant Store Manager

Aeropostale
Wyomissing, PA
09.2001 - 05.2003
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Coached and developed store associates through formal and informal interactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.

Education

High School Diploma -

Kutztown Area Senior High School
Kutztown, PA
06-1998

Some College (No Degree) - Speech Communication and Public Relations

Kutztown University of Pennsylvania
Kutztown, PA

Skills

  • Merchandising
  • Problem solving strength
  • Reporting familiarity
  • Resourceful nature
  • Highly motivated
  • Friendly and outgoing
  • Customer service focus
  • Merchandising ability
  • Goal setting
  • Schedule management
  • Recruiting and Hiring
  • Customer retention
  • Sound judgment
  • Supervision and training
  • Policy/program development
  • Employee development
  • Trend forecasting
  • Customer service
  • Quality control
  • Team leadership
  • Employee training
  • Communication skills
  • Attention to detail
  • Time management
  • Problem solving
  • Process optimization
  • Financial acumen
  • Sales expertise
  • Policies and procedures adherence
  • High-energy attitude
  • Team collaboration
  • Problem resolution

Timeline

Client Service Analyst

Fiserv
10.2021 - Current

Retail Store Manager

American Eagle Outfitters
06.2003 - 03.2021

Assistant Store Manager

Aeropostale
09.2001 - 05.2003

High School Diploma -

Kutztown Area Senior High School

Some College (No Degree) - Speech Communication and Public Relations

Kutztown University of Pennsylvania

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