Tara Lanzilotta-Shaw
Wenonah
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Top ten in regional flooring sales with Lowe's Home Improvement. Currently, I am the number one sales associate for the year with Lomax Carpet and Tile Mart. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
Work History
Flooring Sales Specialist
Lomax Carpet and Tile Mart
Lawnside
10.2024 - Current
- Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
- Researched competitor pricing structures in order to stay competitive in the marketplace.
- Delivered personalized customer service, resolving inquiries and complaints efficiently.
- Maintained records related to sales for store management.
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Assisted customers in selecting flooring products that best met their needs and budget constraints.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Coordinated with suppliers to maintain inventory levels and order new stock as needed.
- Checked in with customers to determine satisfaction and respond to questions.
Assistant Store Manager of Operations
Lowes Home Improvment
Lawnside
05.2020 - 10.2024
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Handled scheduling for store shifts to achieve adequate staffing.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Trained new staff on operational procedures, product knowledge, and customer service practices.
- Managed cash register transactions accurately to prevent loss or theft.
- Assisted in the development and implementation of store policies and procedures.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
Some College (No Degree) - Business
DeSales University
Center ValleySkills
- Product knowledge
- Sales techniques
- Pricing strategy
- Customer service
- Inventory management
- Quote preparation
- Team leadership
- Relationship building
- Strong sales techniques
Timeline
Flooring Sales Specialist
Lomax Carpet and Tile Mart
10.2024 - Current
Assistant Store Manager of Operations
Lowes Home Improvment
05.2020 - 10.2024
Some College (No Degree) - Business
DeSales University
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