Filling out Homeowners information sheet for agent
Making Renewal calls, Welcoming Calls, Claims Calls, and Late Payment calls
Keeping work space neat and tidy
Showroom Coordinator
Ferguson Enterprise LLC
01.2018 - 12.2020
Excellent Customer Service Skills, always greeting customers with a smile
Morning Credit Card Report
Offering beverages to customers
Baking for customers
Answering phones, scheduling appointments
Responding to emails
Scheduling and Calendar Management
Reports
UPS Incoming and going out
Invoicing
Filing
Keeping good communication with Showroom Manager
Administrating walk in customers to Sale Associates
End of day money drawer
Receptionist/Administrative Assistant
Top Notch Landscape Tree Service and Design
01.2017 - 12.2018
Excellent Customer Service Skills
Answering phones, scheduling appointments
Responding to emails, and managing business inquiries
Scheduling and Calendar management
Typing proposals and emailing to clients
Follow-up calls
Collecting all incoming monies and processing cc’s and scanning checks
Invoicing
Keeping a daily log of potential clients/established clients
Scheduling daily calendar for labor employees
Quick problem-solving skills
Strong organizational skills
Keeping in good communication with Administrator
Perform other administrative support duties
Front Desk Concierge
Tooth fairy Mobile
01.2017 - 12.2017
Doctors progress notes
Claims, billing
Answering phones, calling patients and facilities regarding their appointments
Scanning patient charts, entering in new patients
Entering patient MARS, progress notes, registrations, and X-Rays into Smart Docs
Scheduling appointments, organizing labs
Perform other administrative support duties
Front Desk and Building Supervisor/Front Desk Supervisor
YMCA of the Palm Beaches
01.2016 - 12.2016
Building Supervisor
Front Desk Supervisor
Managed the building regarding security
Managed front desk staff made schedules
Managed employees for different departments
Tours for potential members, register new members
Made sure things were running appropriately
Answering multi-line phones
Kept count of members using the Facility
Closed building
Front Desk Coordinator
Boynton Beach Rehab Center
01.2016 - 12.2016
Customer Service
Answering phones
Working with Patients families
Scheduling appointments for Patients
Collection of monies for services
Copies, etc
Receptionist and Clerical
Law Office
01.2012 - 12.2015
Clerical and secretarial work
Responsible for keeping the office tidy
Answering phones, multi-lines
Scheduling appointments
Trial Binders
Handled monies
Docketing and some paralegal work
Perform other administrative support duties
Front Desk Assistant Manager
Southern Self Storage
01.2006 - 12.2007
Managed tenant accounts
Collections
Cashier
Answered multi-line phone
Provided customer service to tenants in office
Filing
Assisted Managers
Perform other administrative support duties
Wellness Coordinator
America’s Health Choice
01.2004 - 12.2006
Contacted and Scheduled patients
Acted as liaison for patient when needed
Confirmed appointment’s
Taught Wellness Classes for COPD, Healthy Heart, and Weight Management
Provided customer care to patients in office and on phone
Answered phone, and patient’s concerns
Weekly reports
Month end report
Perform other administrative support duties
Customer Service/Front Desk Supervisor
YMCA of the Palm Beaches
01.1998 - 12.2004
Handled All monies, and responsible for petty cash
Membership/program sales
Hiring/termination of front desk employees
Answered phones, Multi-line
Open building
Responsible for All YMCA programs Start and Finish
Responsible for entry of Skatepark attendants
Responsible for Preschool payments
Responsible for Tours and New Memberships
Copies/Faxes
Assist All departments
Perform other administrative support duties
Education
Business Management - Education
Palm Beach State College
Lake Worth, FL
01.2005
Skills
PC and Apple computer literate
Windows Operating Systems
OS Operating Systems
MS Office
Google
Collaborate Appointment Software
Various database software
Multi-line phone systems
Eaglesoft
QuickBooks
Certification
4-40 Customer Service
Volunteer Experience
Working with the youth at Promise Life Chapel, this has helped me in leadership roles
Setting up and breaking down the Lobby area and bathrooms at Promise Life Chapel, this has taught me the responsibilities of organization, leadership, physical work, kindness and love towards others, integrity, loyalty, strength in character, to be humble, and the willingness to try new things.
Making and giving out gift bags to the homeless, this has taught me virtue, and compassion and kindness towards others without judgment
Timeline
Receptionist
MSI Agency for Peninsular Electric
01.2023 - Current
Receptionist
USA Home Health Inc.
01.2022 - 01.2023
Customer Service
Burrowes Insurance, LPS
01.2020 - 01.2021
Customer Service
Allstate Insurance, LPS
01.2020 - 12.2020
Showroom Coordinator
Ferguson Enterprise LLC
01.2018 - 12.2020
Receptionist/Administrative Assistant
Top Notch Landscape Tree Service and Design
01.2017 - 12.2018
Front Desk Concierge
Tooth fairy Mobile
01.2017 - 12.2017
Front Desk and Building Supervisor/Front Desk Supervisor
Conductor profesional de bus interprovincial at Cooperativa de Transporte Interprovincial Libertad PeninsularConductor profesional de bus interprovincial at Cooperativa de Transporte Interprovincial Libertad Peninsular