Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tara Lemieszek

Greenville,SC

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships, and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

9
9
years of professional experience

Work History

Supv-VCG Inside Sales

Verizon Wireless
Greenville , SC
11.2019 - Current
  • Led and motivated a team of inside sales agents to surpass sales and retention goals by delivering exceptional service.
  • Monitored employee-customer interactions to develop ongoing training and coaching. Initiated developmental plans to narrow competency gaps, analyzed data and feedback for creative solutions.
  • Maintained knowledge of company and market promotional elements while staying current on wireless products/services and industry trends. Analyzed and provided recommendations for process/system enhancements to Marketing, Training, and Customer Service.
  • Led successful execution of various projects, presenting findings to associates and key stakeholders. Maintained regular communication with leadership regarding project status, important KPIs, and potential challenges.
  • Demonstrated high-level autonomous decision-making and rapid assessment of business and team needs to independently decide on process requirements and resource distribution, ensuring compliance.

Supervisor-Customer Service

Verizon Wireless
Greenville , SC
10.2018 - 11.2019
  • Led, motivated, and developed a customer care team to deliver exceptional service while ensuring resources are available and trained for quick resolution of customer issues.
  • Maintained the highest standard of service by monitoring employee-customer interactions, providing coaching for improvement, and exemplifying effective communication skills, work ethic, and judgment.
  • Demonstrated appropriate application of policies, procedures, and guidelines, setting a positive example for effective communication skills, strong work ethic, and sound judgment; Successfully executed on the call center's vision, mission and objectives while consistently achieving productivity and quality targets.

Solutions Manager

Verizon Wireless
Greenville, SC
02.2018 - 09.2018
  • Led district-based staffing and performance improvement initiatives while serving as a Floating Solutions Leader.
  • Conducted weekly sales workshops and developed related training modules.
  • Enhanced performance by effectively addressing areas needing improvement through targeted action plans. Accurately tracked performance indicators through regular forecasting, making necessary adjustments to ensure success. Engaged with staff through behavioral coaching and effective sales floor management practices.

Solution Specialist

Verizon Wireless
Greenville, SC
09.2016 - 02.2018
  • Listen to customers attentively to offer tailored solutions, excite them about product benefits, and educate them on maximizing utility.
  • Enhanced customer experience by engaging with them about the product benefits.
  • Fostered customer loyalty by building lasting relationships based on trust. Achieved effective sales results through expert utilization of technology and resourcefulness.

Retention Specialist

Concentrix
Greenville , SC
01.2016 - 09.2016
  • Demonstrated excellent sales skills by exceeding monthly targets and retained clients through selling new products while handling extensive record keeping of customer data
  • Proficiently managed sensitive information such as credit card details, addresses, and service activation or deactivation throughout multitasking between three computer systems.

Education

Bachelor of Arts - History and English Literature

Spelman College
Atlanta, GA
12-1991

Skills

  • Sales Presentations
  • Customer Relationship Building
  • Customer Service
  • Salesforce CRM
  • B2B Sales
  • Product Knowledge
  • Project development
  • Revenue Forecasting
  • Organized and Efficient
  • Closing Techniques
  • Documentation And Reporting
  • Excellent time management
  • Analytical Thinking

Accomplishments

  • Servant Leader Award
  • Supervisor Journey Award
  • Winner Circle 2017 and 2018
  • All Star Academy
  • Legend Award

Timeline

Supv-VCG Inside Sales

Verizon Wireless
11.2019 - Current

Supervisor-Customer Service

Verizon Wireless
10.2018 - 11.2019

Solutions Manager

Verizon Wireless
02.2018 - 09.2018

Solution Specialist

Verizon Wireless
09.2016 - 02.2018

Retention Specialist

Concentrix
01.2016 - 09.2016

Bachelor of Arts - History and English Literature

Spelman College

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Tara Lemieszek