Computer Knowledge
Tara Lenton
Columbia,SC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
School Bus Driver
Richland One School District
12.2024 - Current
Transit Bus Operator
RATP Dev
03.2024 - 01.2025
- Provided passenger assistance, collected fares and offered schedule and route information.
- Operated with safety and skill to avoid accidents and delays.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Maintained clean and neat shuttle for passenger comfort.
- Transported customers to and from Location.
Consultant
FedEx Office
02.2022 - 07.2023
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
- Tracks and logs all production jobs
- Sets up complex orders and performs multiple tasks at the same time
- Responsible for ensuring quality during and after production process
- Ensures communication among shifts
- Coordinates pick-up and delivery of customer orders
- May provide leadership to team members on an assigned shift
- Assists in the training of store team members
- Collates, sorts and organizes customer orders
- Operates the Point of Sale terminal (POS), handles financial transactions and makes change
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows instructions of supervisors and assists other team members in performing store functions
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
- Secondary responsibility for coordination of all shipping related services and activities, to include:
- Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Offers assistance to customers by suggesting appropriate shipping methods
- Maintains inventory of shipping supplies
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- All other duties as needed or required
Bus Driver
Judson ISD
09.2018 - 02.2022
- I safely transport passengers and students to and from school
- I perform pre and post trip vehicle inspections, ensuring my school bus is clean and well maintained
- I assist students with loading and unloading onto the school bus
Salon Manager
Regis Corporation
06.2016 - 09.2018
- I was responsible for oversight of facility operations, ensuring that customers are satisfied, managing employees schedules and performance, as well as working to make sure the salon is profitable
Hairstylist
EZ Hair Salon
07.2015 - 06.2016
- Administered color applications, hairstyling cuts and body waxing procedures.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
Customer Service Representative
Verizon Wireless
01.2010 - 09.2015
- Answered customer questions about their wireless services
- Made adjustments for customer's accounts
- Checked to insure that appropriate changes were made to resolve customer's problems
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Hairstylist
HairCuttery
10.2013 - 06.2015
- Performed color, haircuts and eyebrow waxing
- Limited receptionist duties
Education
Business Management
City College
Hollywood, FLCertification in Cosmetology -
Hollywood Institute of Beauty Careers
Hollywood2013
Diploma - General Studies
West Park High
Hollywood09.2001
Skills
- Event transportation
- Vehicle inspections
- Passenger safety management
- Bus route planning
- Behavior management
- Incident reporting
- Safe driver training
Software
Timeline
School Bus Driver
Richland One School District
12.2024 - Current
Transit Bus Operator
RATP Dev
03.2024 - 01.2025
Consultant
FedEx Office
02.2022 - 07.2023
Bus Driver
Judson ISD
09.2018 - 02.2022
Salon Manager
Regis Corporation
06.2016 - 09.2018
Hairstylist
EZ Hair Salon
07.2015 - 06.2016
Hairstylist
HairCuttery
10.2013 - 06.2015
Customer Service Representative
Verizon Wireless
01.2010 - 09.2015
Business Management
City College
Certification in Cosmetology -
Hollywood Institute of Beauty Careers
Diploma - General Studies
West Park High
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