Tara Levine
Boston,MA
Summary
Dynamic Service and Operations Leader with a proven track record of leading high-performing teams to achieve significant project milestones, resulting in enhanced operational efficiency and employee engagement. Managed 14 direct reports in 7 top-tier locations while fostering a culture of growth and mentorship that propelled numerous employees toward promotional success. Collaborated with Sales, Corporate Real Estate, and Operations Leaders to expand service offerings by adding new locations, ensuring seamless onboarding of new team managers and partner alignment with company branding initiatives. Leveraged data-driven insights to scale the team from 15 to 24 locations over four years, demonstrating a commitment to continuous improvement and strategic development.
Overview
24
24
years of professional experience
Work History
Regional Manager, Service & Operations
NetJets
01.2020 - Current
- Lead a team of 15 top-tier professionals across 10 of the nation’s top 25 locations, implementing advanced training programs that create a cohesive program of exceptional client experiences and operational efficiency.
- Lead and mentor an internal team of four training coordinators, providing guidance and support in developing comprehensive training programs for team onboarding and continued professional development.
- Develop project plans, timelines, and budgets, allocating resources and managing dependencies to ensure timely and successful project delivery within scope and budget constraints.
- Co-lead large-scale operational event planning, support, and implementation.
- Set up and maintain team communications strategy and intranet via Microsoft Sharepoint, providing team and partner departments with timely and relevant updates, newsletters, and resources.
- Collaborate closely with cross-functional teams, including human resources, IT, finance, logistics, and operations, to define project objectives, requirements, and success criteria, ensuring alignment with overall business goals and priorities.
- Facilitate communication and collaboration among partner departments, vendors, and team to ensure transparency and accountability.
- Identify and mitigate project risks and issues, proactively addressing challenges and implementing contingency plans to minimize disruptions and achieve project goals.
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised various locations, enforcing high-quality standards of operation.
Team Lead & Trainer, Service Representatives
NetJets
01.2017 - 01.2020
- Exceptional interpersonal and communication skills, with the ability to interact confidently with high-profile clients and VIP guests.
- Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Detail-oriented mindset with a focus on delivering impeccable customer service and exceeding client expectations.
- Proactive and resourceful problem-solving skills, with the ability to think quickly and make sound decisions under pressure.
- Client Relationship Management: Build and maintain strong relationships with clients and industry professionals. Understand their preferences, travel patterns, and expectations to offer tailored services and anticipate future needs.
- Resource Coordination: Collaborate with various stakeholders, including pilots, flight attendants, ground staff, and service providers, to ensure seamless execution of all travel arrangements. Coordinate with external partners to arrange exclusive experiences, luxury amenities, and unique services as required.
- Crisis/ Deviation Management: Demonstrate exceptional problem-solving skills and the ability to handle unexpected situations with composure and efficiency. Resolve any travel-related issues promptly and provide appropriate solutions to ensure customer satisfaction.
- Emergency Response and Safety Training
- Confidentiality and Privacy: Maintain utmost discretion and respect for client confidentiality at all times, adhering to privacy policies and protocols. Safeguard sensitive information and handle it in a confidential and professional manner.
- Documentation and Reporting: Accurately maintain records of client preferences, travel histories, and special requirements. Prepare detailed reports and documentation to track client satisfaction, preferences, and feedback for continuous improvement.
Regional Service Representative
NetJets
01.2008 - 01.2017
- Responsible for providing exceptional and personalized service to high-net-worth individuals and VIP guests, acting as a face of the company to deliver a bespoke experience while meeting the unique needs and preferences of discerning clients.
- Exceptional interpersonal and communication skills, with the ability to interact confidently with high-profile clients and VIP guests.
- Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Detail-oriented mindset with a focus on delivering impeccable customer service and exceeding client expectations.
- Proactive and resourceful problem-solving skills, with the ability to think quickly and make sound decisions under pressure.
- Client Relationship Management: Build and maintain strong relationships with private jet owners, charter clients, and industry professionals. Understand their preferences, travel patterns, and expectations to offer tailored services and anticipate their future needs.
- Resource Coordination: Collaborate with various stakeholders, including pilots, flight attendants, ground staff, and service providers, to ensure seamless execution of all travel arrangements. Coordinate with external partners to arrange exclusive experiences, luxury amenities, and unique services as required.
- Crisis Management: Demonstrate exceptional problem-solving skills and the ability to handle unexpected situations with composure and efficiency. Resolve any travel-related issues promptly and provide appropriate solutions to ensure customer satisfaction.
- Confidentiality and Privacy: Maintain utmost discretion and respect client confidentiality at all times, adhering to privacy policies and protocols. Safeguard sensitive information and handle it in a confidential and professional manner.
- Documentation and Reporting: Accurately maintain records of client preferences, travel histories, and special requirements. Prepare detailed reports and documentation to track client satisfaction, preferences, and feedback for continuous improvement.
Education
Bachelor of Arts - Liberal Arts, Psychology
Lesley University
Cambridge, MA05-2015
Skills
- Regional planning
- Business development and planning
- Strategic development
- Operations management
- Microsoft Word / Excel /PowerPoint
- Microsoft Sharepoint / Teams
- Vendor management
- Personnel management
- Project management
- Staff training and development
- Performance management
- Systems and software expertise
LANGUAGES
English (Native)
Training
- YOUR TITLE HERE Institute, Location 2004 –2007
Websites
Timeline
Regional Manager, Service & Operations
NetJets
01.2020 - Current
Team Lead & Trainer, Service Representatives
NetJets
01.2017 - 01.2020
Regional Service Representative
NetJets
01.2008 - 01.2017
Bachelor of Arts - Liberal Arts, Psychology
Lesley University