Tara Lewis

Coordinate, develop and implementation of high quality training using a variety of media types

Monitor the quality and effectiveness of the learning environment and outcomes, including classroom participation and curriculum knowledge

Supply input during course development as Subject Matter Expert

Conduct assessments and administer pre and post training exams tests

Maintain consistent contact with Project Leadership about projects in flight

Process and analyze data based on research objectives for specific projects

Collaborate efforts between multiple departments by quickly identifying underlying issues and implementing changes within internal departments

State Stakeholder Reporting

Establish and maintain effective working relationships with the state

Reviewed/prepared/composed correspondence/memorandums for the Executive Director

Maintained patient/employee records, distribute copies of compliance documentation to proper branch staff based on company standard

Developed presentations for monthly staff meetings

Operational processes to ensure compliance with company policies, legal requirements, and regulatory mandates

Managed recruitment, retention, and assignment of volunteers within established guidelines

Compliance with Medicare requirements regarding patient volunteers

Maintained volunteer hours equal to 5% of total patient care hours

Attended Interdisciplinary Team meetings and participated in the development and review of plan of care

Managed related expenditures in a fiscally responsible manner in accordance with the company budget guidelines

Provided ongoing support and supervision of the volunteers by facilitating meetings, coordinating guest speakers, providing in-services, and organizing projects for volunteers

Processed referrals by obtaining sufficient admission and insurance information to ensure proper and timely admission of patients

Communicated and coordinate hospice services with referral sources, RN/Case Managers, insurance companies, patients, and families

Participated as a member of the marketing team by actively seeking new referral sources developing and maintaining positive relationships

• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.

• Developed and updated spreadsheets and databases to track, analyze, and report
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.