Tara Ley

*Responsible for overall coordination of business development and education of patients, insurance companies, physicians, hospitals, nurses, community resources, other health care specialists and the local community.

*Ensures continuity of care, smooth interaction and communication between all involved in patient care activities. In conjunction with with the Director of Clinical Services, is responsible for development of home health programs in the general community.

*Visits and establishes effective rapport with physicians, office staff, discharge planners and other referral sources.

*Participates in external marketing, including building relationships with referral sources, supporting marketing functions sponsored by the communities to engage in community networking, conducting physician visits and meeting with discharge planners as needed.

*Responsible for community home health program development. In cooperation with the Senior Director, National Sales and Marketing Director of Home Health Professional Development, assess the needs of the program and develops a marketing plan of action with quarterly goals. Integrates efforts with community marketing tea, to ensure efforts are coordinated and in line with the community's goals. Seeks new markets in the community to promote education.

*Participates in planning for expansion of patient referrals.

*Develops and delivers health education services.

*Attends weekly case conferences and provides feedback/reports on patient's progress. Acts as a liaison to physician to report patient progress towards goals, response to treatment, or updated treatment plans. Serves as a liaison with hospital planners to ensure smooth transition from hospital to home.

*Creates and presents business plan to target physicians, Assisted Living Facilities and other key referral sources.

*Performs various administrative and clerical functions to include filing, faxing, scheduling, reporting, tracking, data collection and entry etc that are required to maintain an organized, efficient and functional agency.

*Completes special projects as assigned by management team.

*Submits, receives, organizes and communicates insurance verification forms, orders etc and faxes, as assigned for purposes of medical records inventory management.

*Assists with inputting, retrieving, compiling and printing report data from Brookdale Senior Living software, Homecare Homebase etc as directed by the leadership team.

*Establish and maintains positive relationships and rapport with co-workers, associates, doctors and the doctor's office personnel.

*Adheres to communication and accountability guidelines established by local and regional administration.

*Maintains a safe and clean work area and adheres to agency safety standards.

*Adheres to established confidentially standards as required by Brookdale and HIPAA concerning community and patient information.

*Responsible for all aspects of marketing/communications, delivery of cleaning quote to clients, management of 9 employees and overall co-ordination of multiple teams to provide full cleans of clients' homes, 7 days a week.

*Responsible for accounts receivable, invoicing, payroll and all book-keeping.

*Provide unparalleled customer service to both current and prospective clients, relying heavily on word of mouth and industry related referrals.

*Increased sales ona yearly basis for a total of 200%.

*Responsible for managing one of the largest Australian National Accounts, Aristocrat - Leading global player in the gaming industry, key focus on providing exceptional customer service to the Executive Level Management Team in all facets of travel

*Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of Galileo rules and procedures.

*Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.

*Applied fare rules equitably to effectively meet needs of diverse business clients.

*Booked tickets for air, rail, and ground transportation.

*Handling high pressure travel itineraries for Executives often at short notice.