Summary
Overview
Work History
Education
Skills
Timeline
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TARA LIZOTTE

Snohomish,WA

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

23
23
years of professional experience

Work History

Operations Manager

Snohomish Auto Licensing
03.2007 - 10.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

National Director Business Development

UBuildIt Corporation
06.2005 - 03.2007
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Districal Area Manager

Tully's Coffee Corporation
03.2000 - 06.2006
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Optimized team performance with newly implemented sales and merchandising procedures.

Education

Licensed Massage Therapist - Kinesiology

Ashmead School of Massage
Seattle WA

Skills

  • Policy and Procedure Implementation
  • Market Growth
  • Oracle Database Management
  • High-Pressure Environments

Timeline

Operations Manager

Snohomish Auto Licensing
03.2007 - 10.2022

National Director Business Development

UBuildIt Corporation
06.2005 - 03.2007

Districal Area Manager

Tully's Coffee Corporation
03.2000 - 06.2006

Licensed Massage Therapist - Kinesiology

Ashmead School of Massage

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TARA LIZOTTE