Communications Operator and Materials & Stores Supervisor I in the law enforcement sector, with over 15 years of expertise. Excellent phone skills in handling difficult and emergency calls with great resolution. Precision in warehouse inventory. Proficient in handling and settling conflicts in the workplace.
Overview
37
37
years of professional experience
Work History
Materials and Stores Supervisor I
California Rehabilitation Center
Norco, USA
01.2014 - Current
Oversaw daily activities of inmate workers in the canteen and warehouse. in the canteen and warehouse
Ordered inventory supplies for the store
Processed stock received reports, purchase orders, goods receipts, and goods issue to maintain inventory accuracy for the institution.
Reconcile purchase orders and invoices in the Business Information System.
Maintain photo paper inventory and reconcile purchase order for photo paper
Trained inmates on job duties and conducted performance reviews.
Assisted staff in reconciling purchase orders.
Supervise, track and input inmate time and pay into The Strategic Offender Management system.
Take and transcribe minutes for Warden’s morning meetings.
Cashier/Stock Clerk
Walmart
Chino Hills, USA
01.2018 - 01.2019
Operated cash register efficiently to assist customers during checkout
Processed customer transactions efficiently at busy retail locations.
Assisted customers with product inquiries and provided excellent service.
Maintained accurate cash drawer and balanced registers at shift end.
Office Services Supervisor II
California Institution for Women
Corona, USA
01.2013 - 01.2014
Led a team of five Office Technicians in Mental Health Tracking Department, ensuring effective operations.
Coordinated scheduling and closing of doctor, clinician, and group appointments to optimize workflow.
Monitored and recorded Office Technicians' attendance and schedules using 998s system for accurate tracking.
Communications Operator/Dispatch Records Technician
State of California Department of Parks and Recreation
Perris, USA
01.2008 - 01.2014
Operated communication systems to receive emergency calls and dispatch responders.
Received and processed emergency and non-emergency calls for service from 9-1-1 computerized phone system.
Assessed caller information to determine appropriate response levels and allocate necessary resources effectively.
Coordinated response efforts with law enforcement, fire, and medical services during emergencies to enhance situational response.
Maintained up-to-date dispatch center records, running CLETS and CAD systems to ensure accurate information flow.
Maintained accurate records of calls, responses, and incidents in the database.
Prioritized tasks according to urgency of situations reported by callers.
Troubleshot technical issues with communication systems and alerted supervisors.
Safety Dispatcher II/Office Assistant
California Highway Patrol
Santa Ana, USA
01.2005 - 01.2007
Received and processed emergency and non-emergency calls for service via 9-1-1 computerized phone system, ensuring timely and accurate responses.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions.
Recorded times for officers, accident reports, and traffic tickets accurately.
Maintained accurate logs of all communications and activities to support operational transparency and accountability.
Supported team members during high-pressure situations, contributing to effective incident management and response.
Attended training sessions on new technologies used by the communications center.
Accounts Receivable/Payable Supervisor
Polygraphics Systems
Clearlake, USA
01.1997 - 01.2005
Coordinated receipt and shipment of large canvases nationwide.
Supervised daily operations and ensured compliance with company policies.
Trained and mentored staff to enhance team performance and efficiency.
Coordinated workflow among departments to optimize productivity and communication.
Escrow Officer
United Seville Escrow
Irvine, USA
01.1989 - 01.1997
Facilitated opening and closing of 100 files monthly, ensuring compliance with deadlines
Executed signing of loan documents and sale packages for borrowers, buyers, and sellers, ensuring accuracy and completeness.
Education
POST-certified Communications Operator -
10.2014
Some College (No Degree) - Law
Chaffey College
Rancho Cucamonga, CA
Some College (No Degree) - FORKLIFT CERTIFICATION
OSHA
Riverside, CA
Skills
Inventory oversight
Purchase order reconciliation
Staff supervision
Employee training
Documentation and reporting
Payroll processing
Customer relationship management
EHUR
SOMS
BIS
SAP GUI
Problem solving
Attention to detail
Customer service
Problem-solving abilities
References
Provided upon request
Education Degrees
POST-certified Communications Operator, 10/01/14
Timeline
Cashier/Stock Clerk
Walmart
01.2018 - 01.2019
Materials and Stores Supervisor I
California Rehabilitation Center
01.2014 - Current
Office Services Supervisor II
California Institution for Women
01.2013 - 01.2014
Communications Operator/Dispatch Records Technician
State of California Department of Parks and Recreation