Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tara Lockhart

Lewisville,TX

Summary

Highly dependable and dedicated team player with excellent analytical/communication/interpersonal skills looking to apply expertise in IT/Analysis/Client Services. Offer Superior Organizational Skills and the ability to prioritize in a fast-paced environment. Adept System Administrator known for maintaining reliable and consistent uptime figures. Dedicated to providing business continuity through system availability. Skilled controller of UKG software for businesses of all sizes.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sr. Kronos System Administrator

Children’s Health (BAS)
Dallas, TX
01.2017 - Current
  • Administer UKG Event Manager/Workforce Integration Manager/Workforce Timekeeper/Workforce Scheduler/Navigator Framework/Workforce Device Manager/Workforce Mobile
  • Install/Troubleshoot/Support UKG InTouch Devices
  • Write/Run SQL Scripts
  • Service Line Tier 3 Support for UKG to internal customers including providing support outside of regular business hours
  • Develop test plans/scripts as well as support and coordinate user acceptance testing (UAT)
  • Create/Coordinate/Deliver End User Training
  • Manage on-time project delivery and business expectations and ensure internal customer satisfaction
  • Provide exceptional customer service and collaboration skills
  • Provide Project Implementation Services for UKG Workforce Central with a large portfolio of acute/non acute care business and financial applications.

Application Analyst III

Christus Health (IM)
Irving, TX
01.2012 - 01.2017
  • Serve as Business/Finance/HR Service Line Tier 3 Support and Project Implementation Services for Kronos Workforce Central, Kronos Visionware, BSI Tax Factory and McKesson Applications of medium to high complexity for a large portfolio of acute/non acute care business and financial applications for CHRISTUS Health
  • Deliver incident, change and problem management support following outlined ITIL processes
  • Provide application support of Kronos Workforce Central, Kronos Visionware, BSI Tax Factory and McKessson Applications with an advanced understanding including functionality, technical architecture, workflow, routine and non-routine processing and HCIS Structure
  • Work in team setting, sharing information and assisting other junior level team members while providing quality support to both internal and external users with a focus on customer service and timelines
  • Project implementation responsibilities include collaborating with customers and contributing to the analysis, testing, documentation, implementation of medium to high complexity activities of assigned software
  • Create and maintain technical and procedural documentation that provide reference materials and educate users on new or modified processes
  • Develop, coordinate and implement plans to test business and functional processes during system development/enhancements and quality assurance testing
  • Test Application Software to ensure new or revised software applications meet defined requirements and expected functionality.

Payroll Systems Analyst

Lewisville ISD (Technology)
Lewisville, TX
01.2007 - 01.2012
  • Served as Payroll Functional Lead in support of BusinessPlus System and Kronos Workforce Central Integration
  • Evaluated the functionality of the system and recommended solutions that met or improved business needs
  • Consulted with management and other support personnel to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage, formatting and security requirements
  • Provided technical assistance in identifying, evaluating, and developing systems solutions and procedures
  • Developed, coordinated and implemented plans to test business and functional processes during system development/enhancements and quality assurance testing
  • Tested application software to ensure new or revised software applications met defined requirements and expected functionality
  • Designed custom queries and reports for the purpose of assisting users, providing information, and/or ensuring effective and efficient operating systems
  • Utilized HR/Payroll software to research issues and identify problems concerning the calculation and recording of salaries, benefits and other provisions of employment
  • Created and maintained technical and procedural documentation that provided reference materials and educated users on new or modified processes
  • Responded to inquiries from a variety of sources (Executive Directors, Administrators, Staff and Service Providers) for the purpose of providing technical assistance and support
  • Directed security administration to ensure continuous services were available to end users.

Advancement Associate

University of North Texas (Advancement)
Denton, TX
01.2006 - 01.2007
  • Directed development and fundraising initiatives that included database management, gift recording and processing, special-events planning and donor relations for the School of Merchandising and Hospitality Management.

Development Associate

University of North Texas (Athletics)
Denton, TX
01.2004 - 01.2006
  • Assisted Director of Development with development and fundraising initiatives that included database management, gift recording and processing, special-events planning and donor relations for the University of North Texas Athletics’ Capital Campaign.

Systems Support Specialist

TX Dept. of Transportation (Technology)
Atlanta, TX
01.1999 - 01.2004
  • Troubleshot, analyzed and solved complex technical problems associated with information systems hardware and software to provide support to end users
  • Provided technical assistance for maintenance, review and analysis of automated systems, subsystems and/or files included on the Mainframe
  • Directed security administration to include access control, password techniques, termination requests, passwords resets and security awareness training
  • Created and oversaw the maintenance of database management system and user manual utilized to request access to LAN, Mainframe and PeopleSoft
  • Installed, maintained, moved and assisted in testing and upgrading new and existing hardware and software.

Education

Bachelor of Business Administration in Management Information Systems -

Texas A&M University-Texarkana

Skills

  • UKG Workforce Central 52/60/63/70/81
  • UKG Pro Workforce Management (Dimensions)
  • Active Directory
  • ADP
  • BSI Tax Factory
  • Crystal Reports
  • FileZilla
  • Microsoft (Internet Explorer, Office, OneNote, Remote Desktop Connection, SQL Server, Visio, SharePoint, Teams, Windows)
  • McKesson
  • Meditech
  • ServiceNow & Oracle SQL Developer

Certification

ITIL Certification

Timeline

Sr. Kronos System Administrator

Children’s Health (BAS)
01.2017 - Current

Application Analyst III

Christus Health (IM)
01.2012 - 01.2017

Payroll Systems Analyst

Lewisville ISD (Technology)
01.2007 - 01.2012

Advancement Associate

University of North Texas (Advancement)
01.2006 - 01.2007

Development Associate

University of North Texas (Athletics)
01.2004 - 01.2006

Systems Support Specialist

TX Dept. of Transportation (Technology)
01.1999 - 01.2004

Bachelor of Business Administration in Management Information Systems -

Texas A&M University-Texarkana
Tara Lockhart