Tara Loo
2610 Leo Drive - Colorado Springs,CO
Summary
Compassionate and qualified candidate prepared to deliver case consultation/coordination and client advocacy. Organized and dependable while being dedicated to helping others achieve progress toward goals and meet specific needs. Successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. Conscientious professional with extensive experience advocating for the well-being of children/youth. Skilled at providing guidance, support and assistance, with the ability to prioritize tasks and liaise among staff, children, families, and the court system; enthusiastic and passionate in advocacy work and case management, with over 12 years of experience.
Overview
24
24
years of professional experience
Work History
Dependency and Neglect Case Supervisor
CASA Of The Pikes Peak Region
2000.02 - Current
- Continuously carried a caseload of 30+, providing ongoing support to volunteers, ensuring that the child's best interests are addressed, specifically regarding advocacy, permanency planning, reunification process, and child's needs.
- Collaborated closely with multidisciplinary teams to ensure timely provision of required services for children's best interests.
- Established strong working relationships with local agencies and community organizations in order to effectively advocate for children's needs.
- Ensured volunteer preparation and representation at scheduled court hearings and in the event the volunteer cannot attend, represented the volunteer in court.
- Served as a trusted liaison between advocates, families, and the court system, ensuring accurate representation of each party.
- Managed sensitive situations with professionalism and empathy, fostering trust and rapport with children and advocates during challenging periods.
- Coordinated individual referrals to obtain community services, advocate for client needs, and resolve roadblocks.
- Streamlined communication between advocates, children, service providers, and legal professionals, ensuring timely progress in cases.
- Worked with others for the best interest of the children and attended case related meetings for a personal case and as coverage for advocates.
- Communicated and worked with parents, legal professionals, and social workers for better case management and outcomes for children.
- Ensured child safety and well-being by conducting thorough home visits and assessing living conditions.
- Presented comprehensive reports to the court on child welfare, resulting in informed decisions for placement or services.
- Built trusting relationships with children through active listening and empathy, enabling them to express their wishes openly.
- Maintained detailed records of case progressions while adhering to strict confidentiality guidelines.
- Advocated for appropriate educational resources for children, ensuring access to quality education aligned with their needs.
- Coordinated efforts among various stakeholders in the child welfare system, streamlining processes for improved efficiency.
- Upheld ethical standards consistently throughout the entire case handling process, putting the best interest of the child first.
- Developed strong relationships with community resources, expanding support systems available to children.
- Maintained accurate records for all assigned cases, leading to improved reporting and evaluation processes.
Confidential Victim Advocate/DHS Liaison
TESSA Of Colorado Springs
2012.01 - 2017.01
- Provided comprehensive case management services for an average of 60 clients per month; individualized intakes and assessments, developed short and long term goals and objectives, treatment plans, referrals and connected clients to appropriate resources. Educated clients of rights and responsibilities.
- Provided crisis management and coordinated support services for clients to resolve problems and conflicts; monitored clients' progress and ensured that needed services were being provided. Determined the appropriateness of the placement and services provided.
- Educated families, professionals, and community members about domestic violence, including its impact on children.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Facilitated adult and teen psycho-educational domestic violence/sexual assault empowerment groups.
- Maintained client records and ensured that all paperwork and documentation was accurately completed and filed; completed necessary case information reports, impute all updates and information into database. Compiled required statistics.
- Acted as a liaison between TESSA and DHS; consulted with individuals, professionals, business and civic groups, and community organizations, regarding case situations, treatment/case plans, issues and problems.
- Accompanied clients to court hearings and assisted clients with appropriate paperwork and documentation, clarified processes and procedures.
- Reported potential child abuse, and harm of hurting oneself and/or others in accordance with legal standards of being a mandated reporter.
- Implemented ongoing staff training and educational sessions about DV/SA based on trauma informed care; led volunteer victim advocacy training.
- Spearheaded and conducted community outreach and awareness through public speaking and presentations.
Office Manager
Victory Carpet Cleaning
2009.03 - 2012.01
- Oversaw all daily office operations
- Managed executive calendar and coordinated weekly project team meetings.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Accessed computerized financial information to review files, records, and other documents to answer questions and respond to requests related to specific accounts.
- Established a Quickbooks accounting system to reflect accurate financial records.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Cultivated and managed relationships with key clients, vendors, and community partners.
- Developed and implemented campaigns for email, online advertising, search engines, and direct mail.
Education
Business Administration And Management
Blair Community College
Psychology
Fort Lewis College
Durango, COSkills
- Crisis intervention techniques and conflict resolution
- Team player, people orientated, and pleasant demeanor
- Reliable and self-sufficient
- Critical thinking
- Experienced case management
- Client intake and needs assessment
- Maintaining standards
- Excellent oral and written communication skills
- Positive, optimistic, and self-motivated
- Composed and calm under pressure
- Empathetic and emotionally supportive
- Community relationships and resources
Timeline
Confidential Victim Advocate/DHS Liaison
TESSA Of Colorado Springs
2012.01 - 2017.01
Office Manager
Victory Carpet Cleaning
2009.03 - 2012.01
Dependency and Neglect Case Supervisor
CASA Of The Pikes Peak Region
2000.02 - Current
Business Administration And Management
Blair Community College
Psychology
Fort Lewis College
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