TARA LOPEZ
BUNKER HILL,WV
Summary
Proven Mobility Coordinator with a track record of enhancing operational efficiency at Eastern Panhandle Transit Authority. Leveraged data entry expertise and exceptional relationship-building skills to improve team productivity by 30%. Excelled in project coordination and customer service, driving continuous improvement and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Mobility Coordinator
Eastern Panhandle Transit Authority
04.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Developed and implemented process enhancements to drive continuous program improvement.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Organized paperwork and explained individual job parameters for each assignment.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Ensured compliance with federal transportation regulations through diligent record keeping and adherence to safety standards.
- Assisted in the development of performance metrics for drivers, leading to increased productivity and accountability.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
- Promoted a positive work environment within the dispatch team by fostering open communication and recognizing individual achievements.
- Managed customer accounts and invoicing.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Monitored flow of paperwork and directed information to appropriate departments.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Driver
Eastern Panhandle Transit
01.2018 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Education
High School Diploma -
Musselman High
Inwood, WV06-1996
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Project coordination
- MS office
- Discretion and confidentiality
- Schedule coordination
- Document management
- Scheduling and calendar management
- Presenting ideas and plans
- Recordkeeping
- Process improvement
- Project Support
- Strategic planning
- Event planning
- Project assistance
- Schedule management
- Administrative leadership
- Event coordination
- Point of contact
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Mobility Coordinator
Eastern Panhandle Transit Authority
04.2023 - Current
Driver
Eastern Panhandle Transit
01.2018 - Current
High School Diploma -
Musselman High
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