Tara Lovito
Spring Hill,FL
Summary
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
17
17
years of professional experience
Work History
Customer Service Advocate
UnitedHealth Group
06.2022 - Current
- Peer to peer coaching to help my teammates with a production
- Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefit, eligibility and claims, financial spending accounts and correspondence
- Help guide and educate customers about the fundamentals and benefits of consumer driven health care topics to select the best benefit plan options, maximize the value of their health benefits and choose a quality care provider
- Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Assist customers in navigating myuhc.com and other UnitedHeathcare Group websites and encourage and reassure them to become more self-sufficient
- Research complex issues pertaining to the callers health, status and potential plan options
- Cross trained and worked incoming emails from members
- Responded accurately to the members inquiry in a timely manner
- Outreach to member or provider as needed
- Cross trained and worked multiple faxes, (some days 60 or more), from providers to update members Primary Care Provider
Case Manager/ Receptionist/ Customer Service Representative
Disability Experts Of Florida
07.2018 - 04.2021
- Answer incoming telephone calls, determine purpose of callers and forward calls to appropriate personnel and departments
- Greet visitors/guests/members professionally, determining the nature and purpose of visit
- Collect, sort, distribute and prepare correspondence, mail and messages
- Schedule appointments maintaining and updating calendars, reminding respective personnel of the appointments
- Assist claimants through the process of getting their Social Security Disability; medical updates, questionnaires, etc
- Speak with Social Security daily on claimants behalf
- Complete Requests for Reconsideration and/ or Request for Hearing
- Clerical duties, such as faxing office notes and photocopying
- Assist with Admin and HR tasks as needed
Customer Service Representative/ Billing
Spectrum
02.2017 - 07.2018
- Actively and consistently support all efforts to simplify and enhance the customers experience
- Process customer orders in a courteous, efficient and timely manner
- Effectively present and discuss products and services
- Convey an image of quality, integrity and superior understanding regarding services
- Manage customer interactions professionally and efficiently
- Effectively address customer questions, complaints and concerns within the scope of responsibility
- Remain current and knowledgeable on every aspect of supported product
- Facilitate customer issue escalations to local management/support as required
- Accurately document customer account records based on actions taken
- Participate in quality coaching sessions to ensure efficient and effective interactions with customers
- Perform other duties as assigned
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist
Broadview Networks
01.2014 - 02.2017
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Operates multi-line telephone system to answer incoming calls and direct callers to the appropriate employee
- Answers questions about the organization and providing callers with the office address, directions, and other information
- Looks up customer contracts to see if they are opened or closed
- Sorts and distributes office mail maintaining company calendar and conference room scheduling
- Maintains fax machines, sends faxes, and retrieves incoming faxes
- Performs other clerical duties as needed, such as filing, faxing, copying and shredding
Client Services Representative
Vitesse Worldwide
01.2008 - 10.2013
- Answered multi-line phone
- Provided excellent customer service by answering any questions or concerns guests may have had
- Performed a high level of data entry including clerical filing, faxing, copying, and became proficient with Microsoft Outlook
- Responsible for making International Reservations
- Handled outbound phone calls to affiliate in country of where client is flying into and arranged for their transportation pick up at the airport to final destination
- Placed additional reservations for client for duration of their stay
- Delegated upcoming groups to staff
- Trained employees in software called Odyssey Education
Education
High School Diploma -
Skills
- Administrative Support
- Call Management
- Client Case Coordination
- Customer Service Excellence
- Document Preparation & Review
- Effective Communication & Organizational Skills
- Front Desk Coordination
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Multi-Line Phone Management
Timeline
Customer Service Advocate
UnitedHealth Group
06.2022 - Current
Case Manager/ Receptionist/ Customer Service Representative
Disability Experts Of Florida
07.2018 - 04.2021
Customer Service Representative/ Billing
Spectrum
02.2017 - 07.2018
Receptionist
Broadview Networks
01.2014 - 02.2017
Client Services Representative
Vitesse Worldwide
01.2008 - 10.2013
High School Diploma -
Similar Profiles
Amanda BurbankAmanda Burbank
Senior Provider Relations Advocate, Account Manage at UnitedHealth Care, UnitedHealth GroupSenior Provider Relations Advocate, Account Manage at UnitedHealth Care, UnitedHealth Group
Fawn DillonFawn Dillon
Clinical Transformation Manager at UnitedHealth Group- UnitedHealth Care DivisionClinical Transformation Manager at UnitedHealth Group- UnitedHealth Care Division
Vikas KansalVikas Kansal
Senior Director Digital Product at UnitedHealth Care, UnitedHealth GroupSenior Director Digital Product at UnitedHealth Care, UnitedHealth Group
Shalalah HarveyShalalah Harvey
Workforce Analyst at UnitedHealth Care, UnitedHealth GroupWorkforce Analyst at UnitedHealth Care, UnitedHealth Group
Jada HamiltonJada Hamilton
Patient Care Coordinator at Learning to Achieve WellnessPatient Care Coordinator at Learning to Achieve Wellness