Tara Lutfy
Kaneohe
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
20
20
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
Kilauea Pest Control
01.2024 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Identified upselling opportunities to increase revenue generation.
- Delivered prompt service to prioritize customer needs.
PATIENT ACCESS REPRESENTATIVE
Adventist Health Castle
08.2021 - 06.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
RESERVATION MANAGER
Mojo Barbershop & Social Club
01.2013 - 01.2018
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
- Answered incoming telephone calls and scheduled appointments for clients.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
RESERVATION OFFICE
Kualoa Ranch, Ticket
01.2011 - 01.2013
- Performed clerical duties such as answering phones, scheduling appointments, and managing customer questions.
- Checking in guests and guiding them to different locations of the ranch
- Inform customers of daily specials
- Implemented efficient cash.
- Excellent communication skills, both verbal and written.
JR.VARSITY COACH
MILILANI HIGH SCHOOL
01.2008 - 01.2009
- Disciplined coach in paddling techniques.
- Attended OIA coaches association meetings and weekly lane pulling.
- Coordinated funds raisers with students and parents to fund a daily private bus pick up, too and from practices.
- Ensured adherence to safe work practices and procedures and established policies, rules and regulations.
- Participated in several competition.
- Performed related duties and responsibilities as required.
WAITRESS
SPAGHETTI FACTORY
01.2007 - 01.2008
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Inform customers of daily specials.
- Prepare checks that itemize and total meal costs and sales taxes.
- Till menus to patrons and answer questions about menu items, making recommendations upon request.
- Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
HOSTESS
Big City Diner
01.2005 - 01.2006
- Greet guests and led guests to available seating.
- Managed waiting list and organized seating order.
- Prepare checks that itemize and total meal costs for takeout orders.
- Answered phone calls informing customer of specials, location of the store, hours opened and took takeout orders.
Education
MEDICAL ASSISTANT -
Heald College
Honolulu, Hi06-2005
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ELEGANCE INTERNATIONAL
Hollywood, CA01.2010
Skills
- Effective communication
- Insurance eligibility verification
- Efficient appointment management
- Team collaboration
- Effective time management
- Effective verbal communication
- Thoroughness in task execution
- Strong organizational abilities
- Consistent follow-through
- Skilled in MS Word formatting and editing
- MS Excel spreadsheet management
Languages
English
Timeline
CALL CENTER REPRESENTATIVE
Kilauea Pest Control
01.2024 - 01.2025
PATIENT ACCESS REPRESENTATIVE
Adventist Health Castle
08.2021 - 06.2024
RESERVATION MANAGER
Mojo Barbershop & Social Club
01.2013 - 01.2018
RESERVATION OFFICE
Kualoa Ranch, Ticket
01.2011 - 01.2013
JR.VARSITY COACH
MILILANI HIGH SCHOOL
01.2008 - 01.2009
WAITRESS
SPAGHETTI FACTORY
01.2007 - 01.2008
HOSTESS
Big City Diner
01.2005 - 01.2006
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ELEGANCE INTERNATIONAL
MEDICAL ASSISTANT -
Heald College
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