Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Certification
Work Availability
Quote
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Tara Southerland

Conway,AR

Summary

I am a Personable and dedicated Service Manager. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with Guests. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

I take pride in the job that i am doing. Whatever it may be, I give it 100%, even on my bad days.

Overview

9
9
years of professional experience

Work History

Service Manager

Buffalo Wild Wings
Baytown, TX
02.2024 - Current
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Created employee work schedules to keep shifts properly staffed.
  • Hired and trained service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Collaborated with customers to offer solutions to service needs.
  • Established key performance indicators (KPIs) for the service team to measure success and productivity.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Trained new employees on kitchen procedures and policies.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.

Shift Manager

Buffalo Wild Wings
Baytown, TX
05.2023 - 02.2024
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Resolved conflicts between employees or customers in a professional manner.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Responded quickly and effectively to emergency situations as they arose.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Successfully managed take-out operations alongside my role as a Shift Manager. Significantly increased OSAT scores within the initial month.

Server

Buffalo Wild Wings
Baytown, TX
07.2021 - 08.2023
  • Greeted guests and provided menus.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Delivered food orders promptly and courteously.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Checked food before serving it to customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Assisted in training new servers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Prepared drinks according to standard recipes.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Manager

Sonic Drive in
Dumas , AR
02.2018 - 06.2019
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Provided leadership during times of organizational change or crisis situations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted performance reviews for team members.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Shift Manager

Buffalo Wild Wings
Hot Springs , AR
03.2015 - 06.2019
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Resolved conflicts between employees or customers in a professional manner.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Responded quickly and effectively to emergency situations as they arose.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Resolved conflicts between staff members in a professional manner.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Ensured compliance with food safety regulations and quality standards.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Taught staff upselling techniques to meet revenue targets.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Helped employees accomplish tasks during peak periods.

Education

GED -

Cutter-Morning Star High School
Hot Springs, AR
08-2006

Skills

  • Culture development
  • Work Planning and Prioritization
  • Resource Allocation
  • Schedule Management
  • Staff Supervision
  • Budget Control
  • Inventory Management
  • Goal Setting
  • Customer Service Management
  • Employee Training and Development
  • Conflict Resolution
  • Relationship Building
  • Customer Service
  • Workplace Safety
  • Shift Scheduling
  • Service Quality Management
  • New Employee Hiring
  • Documentation And Reporting
  • Positive Attitude
  • Outgoing and Energetic
  • Time Management
  • Trustworthy and Honest
  • Coaching and Mentoring
  • Crew Leadership
  • Reliable and Responsible
  • Continuous Improvement
  • Flexible Schedule

Accomplishments

  • I was chosen to participate in L.E.A.D classes with Buffalo Wild Wings.
  • I have been awarded employee of the month 4 times in my life time.
  • Anytime I start a new job, Im asked within the year if i would like to step up.

Affiliations

  • Im a simple girl. I work and im a mother of four. My hobby is Work!

Languages

English
Professional

References

MINDY LAMPSON

TALENT ACQUISITION ADVISOR (Buffalo Wild Wings)

Mobile: 832-471-0462

Bryan Soltis

Buffalo Wild Wings

Regional Vice President

Texas

(512) 632-3195

ASHLEY ROMERO

DISTRICT MANAGER – BUFFALO WILD WINGS

Mobile: 956-577-7410

Email: aromero@inspirebrands.com

Shameka Redd

General Manager (Buffalo Wild Wings)

346-434-9540

832-287-3656

Bryn Morrow

Assistant GM (Buffalo Wild Wings)

832-472-8505

Gabby Longinotti

General Manager (Buffalo Wild Wings Hot Springs)

501-617-3628

Certification

TABC

FOOD HANDLERS

SERVE SAFE

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan

Software

Excel

Word

Windows

Timeline

Service Manager

Buffalo Wild Wings
02.2024 - Current

Shift Manager

Buffalo Wild Wings
05.2023 - 02.2024

Server

Buffalo Wild Wings
07.2021 - 08.2023

Manager

Sonic Drive in
02.2018 - 06.2019

Shift Manager

Buffalo Wild Wings
03.2015 - 06.2019

GED -

Cutter-Morning Star High School

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Tara Southerland