Tara-Lynn Mettille

- Supervise, monitor, and provide care for youth in a confined, secure facility.

- Provide direction of juvenile daily activities.

- Monitor and report compliance with facility rules and regulations.

- Assist in day-to-day activities of residential programming.

- Lead group activities.

- Supervise adolescent teens.

- Support teens in developing essential daily living skills, from communication to self-care.

- Oversee safety and security.

- Complete daily documentation requirements.

- Mentor youth in a positive manner.

- Communicate with the program director.

- Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.

- Evaluated external training providers for quality assurance purposes, ensuring a consistently high standard of instruction across all offerings within the organization.

- Facilitated team-building exercises to foster a positive work environment and improve collaboration among staff members.

- Mentored new trainers, sharing best practices and supporting their professional growth.

- Managed multi-line phone system and pleasantly greeted patients.

- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.

- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.

- Maintained office and waiting room, keeping common areas clean and tidy.