Tara Mantei
New Buffalo,MI
Summary
Proven leader with extensive experience in operations management and team building, notably at The Strand Brewery. Excelled in optimizing processes, enhancing customer relations, and driving profitability. Skilled in staff training and development, achieving high employee satisfaction and loyalty. Demonstrated ability to resolve problems efficiently, leading to significant performance improvements.
Overview
10
10
years of professional experience
Work History
General Manager
The Strand Brewery
04.2020 - Current
- Managed budget implementations, hiring. employee reviews, training, schedules, facilities management, ordering and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction, low turn over and high returns every season with college staff.
- Managed Concert Venue, booked bands including national acts, oversaw outside bar and ticketing
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with guests, distributors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Store Operations Manager
Round Barn Winery Estate
03.2014 - 08.2019
- Conducted regular performance evaluations for staff members, providing constructive feedback and creating development plans to advance their skills and careers.
- Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Maintained accurate records of all property-related transactions, ensuring compliance with industry regulations and standards.
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
Education
Associate of Applied Science - Business Management
Lake Michigan College
Benton Harbor, MI04.2000
High School Diploma -
River Valley High School
Three Oaks, MI05.1997
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Efficient multi-tasker
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Staff Training
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- Administrative Skills
- Team training and development
- Motivation
- Customer Relationship Management
- Schedule Management
- Staff Motivation
- Labor Cost Controls
- Deadline-oriented
- Performance Improvement
- Workflow Planning
- Purchasing
- Quality Management
- Staffing
- Performance Evaluations
Languages
English
Native or Bilingual
Timeline
General Manager
The Strand Brewery
04.2020 - Current
Store Operations Manager
Round Barn Winery Estate
03.2014 - 08.2019
Associate of Applied Science - Business Management
Lake Michigan College
High School Diploma -
River Valley High School
Similar Profiles
Hayden ManteiHayden Mantei
Server at The Strand BreweryServer at The Strand Brewery
Daniel LaurentDaniel Laurent
Quality Engineer at Strand CoreQuality Engineer at Strand Core
Lindsay CowdellLindsay Cowdell
Medical Office Specialist at Grand Strand Spine and Neuro CareMedical Office Specialist at Grand Strand Spine and Neuro Care
Eric DiskinEric Diskin
Property Manager at NorthWind Llama RetreatProperty Manager at NorthWind Llama Retreat
Julie Standifer, CPAJulie Standifer, CPA
Controller at Radtke Engineering & Surveying LLCController at Radtke Engineering & Surveying LLC