Tara Mauk
Worthington,KY
Summary
Experienced healthcare operations professional with a strong background in practice management, patient access, and electronic health records. Known for coordinating staff recruitment, training, and scheduling while supporting smooth clinical workflows. Focused on improving communication, service recovery, and operational efficiency.
Overview
13
13
years of professional experience
Work History
Practice Manager
UK King’s Daughters Medical Center
Ashland, KY
05.2020 - Current
- Supported daily operations for King’s Daughters Medical Center practice services and clinic workflows.
- Oversaw all aspects of day-to-day practice operations including front desk reception and appointment scheduling.
- Coordinated provider schedules and patient access to optimize appointment flow.
- Assisted with supervision of front office and clinical support staff across medical center departments.
- Coordinated staff recruitment, training, and scheduling activities.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Reviewed staffing needs, timekeeping, and performance issues with department leaders.
- Monitored compliance with medical center policies, privacy rules, and safety standards.
- Addressed patient complaints and facilitated service recovery while enhancing communication with providers.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Communicated with patients with compassion while keeping medical information private.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Facilitated implementation of new technology systems into workflows to streamline operations.
Lead Patient Care Coordinator
Our Lady Of Bellefonte Hospital
Ashland, KY
07.2013 - 04.2020
- Coordinated patient referrals to specialists and healthcare services, facilitating access to necessary treatments
- Coordinated evaluations and procedures for patients, aligning with their treatment plans.
- Scheduled patient appointments and follow-up visits, ensuring alignment with their needs and preferences
- Scheduled appointments for patients according to their needs.
- Verified insurance details and updated patient records in electronic systems
- Coordinated with insurance companies to confirm coverage and process claims, streamlining patient access to care
- Trained new coordinators on hospital procedures and service standards
- Maintained confidential health information following hospital privacy policies
Education
Bachelor of Science - Health Care Management
University of Phoenix
Tempe, AZ01-2025
Skills
- Practice operations
- Clinical workflow
- Patient scheduling
- Electronic health records
- Insurance verification
- Healthcare operations
- Staff recruitment
Timeline
Practice Manager
UK King’s Daughters Medical Center
05.2020 - Current
Lead Patient Care Coordinator
Our Lady Of Bellefonte Hospital
07.2013 - 04.2020
Bachelor of Science - Health Care Management
University of Phoenix