Hi, I’m
Tara Mayer
Summary
Results-oriented writing professional with experience preparing concise and accurate technical documents and training materials. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
13
years of professional experience
Work History
General Electric Credit Union
Learning and Development Specialist
08.2022 - Current
Job overview
- Developed a library of instructional materials, including but not limited to procedure manuals, e-Learnings, and videos, to ensure consistency in messaging across all departments
- Followed company policies and editorial guidelines to craft thorough, well-written content
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification
- Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials
Luxottica Retail
Learning and Development Specialist
09.2018 - 08.2022
Job overview
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in increased agent engagement and retention
- Created curricula, instructions, documents and written tests for various types of training courses
- Created and implemented new training initiatives such as online modules, interactive software, and online programs, assuring continuous training to employees to promote long-term excellence
- Adapted writing styles based on different platforms such as PowerPoint, procedure manuals, and quick reference guides
Luxottica Retail
Supervisor of Operations
05.2017 - 09.2018
Job overview
- Evaluated staff performance via annual written review, offering constructive feedback designed to promote growth within their roles
- Trained new employees on proper protocols and customer service standards
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Advanced productivity KPIs by leading trainings on updated procedures
Luxottica Retail
Escalation Specialist
04.2016 - 05.2017
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained comprehensive records of all escalated cases, tracking trends and identifying areas for improvement
- Streamlined the escalation process by developing clear communication guidelines for team members
- Investigated and resolved customer inquiries and complaints quickly
Luxottica Retail
Customer Service Representative
01.2016 - 04.2016
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business via email, chat, and phone
- Implemented and developed customer service training processes
- Maintained up-to-date knowledge of product and service changes
Fortis College
Admissions Representative
05.2014 - 11.2015
Job overview
- Supported students through admissions process by answering questions and assisting with forms
- Educated potential students on admissions procedures and courses offered
- Conducted interviews with participants to assess eligibility
- Met prospective students, offered information and represented institution by attending learning events
Charming Charlie
Assistant Manager
02.2012 - 05.2015
Job overview
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Supervised day-to-day operations to meet performance, quality and service expectations
Education
University of Cincinnati, Cincinnati, OH
Bachelor of Arts from English and Creative Writing
06.2013
University of Cincinnati Blue Ash College, Cincinnati, OH
Associate of Arts from Liberal Arts And General Studies
04.2011
University Overview
- Dean's List 2010
Skills
- Training Program Design
- Course Materials Development
- Technical Training Facilitation
- Instruction Writing
- Editing and Proofreading
- Innovative Training Approaches
- Document Formatting
- Needs Assessment
- Articulate 360 E-Learning Design and Review
- Screencast-o-Matic and Camtasia Video Production and Editing
Timeline
Learning and Development Specialist
General Electric Credit Union
08.2022 - Current
Learning and Development Specialist
Luxottica Retail
09.2018 - 08.2022
Supervisor of Operations
Luxottica Retail
05.2017 - 09.2018
Escalation Specialist
Luxottica Retail
04.2016 - 05.2017
Customer Service Representative
Luxottica Retail
01.2016 - 04.2016
Admissions Representative
Fortis College
05.2014 - 11.2015
Assistant Manager
Charming Charlie
02.2012 - 05.2015
University of Cincinnati Blue Ash College
Associate of Arts from Liberal Arts And General Studies
University of Cincinnati
Bachelor of Arts from English and Creative Writing
Languages
German
Elementary
Certification
- Certified Credit Union Financial Counselor, CUNA - 2013
Interests
- Practicing patience. problem solving, and design with various video games and board games
- Embracing my imagination and improving my vocabulary with the written word
- Experimenting with different creative mediums, like painting, photography, and sewing, to expand skills and techniques
- Learning new cooking techniques and expanding my culinary skills
- Growing various plants in home gardens
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveSimilar Profiles
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