Tara McCallum
East Tawas,MI
Summary
Dedicated, performance-driven Operations Specialist bringing 20 years of experience with proven ability to produce results. Key strengths include production reporting, procedure writing and quality analysis/auditing with an eye towards process improvement. Strong problem solving skills with attention to detail and accuracy. Recognized as a self motivated, highly positive committed team player, willing to coach others while consistently exceeding productivity goals.
Overview
13
13
years of professional experience
Work History
Logistics, Specialist
RXO Inc
Southfield, MI
05.2021 - Current
- Knowledgeable at investigating customer exceptions and shipping quality claims.
- Communicating quality exceptions to suppliers, ensuring accurate audit documentation is received.
- Accountable to report on daily metrics and KPIs.
- Issuing credits/debits to customers in resolving shipping quality claims.
- Managed approximately 50-100 customer and supplier inquiries daily via email or phone, collaborating with internal departments to research and solve exceptions for client satisfaction
Finance Assistan
Animal Behavior College
Santa Clarita, CA
05.2020 - 04.2021
- Generating enrollment documentation and reviewing incoming enrollment packets for errors and omissions.
- Responsible for servicing student files within internal SQL database with accurate data.
- Tuition payment processing and maintaining financial reporting.
- Running queries and reports using Microsoft Access and Excel.
Parts Specialist
XPO Logistics
Southfield, MI
08.2017 - 05.2020
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Coordinated weekly/monthly group calls to troubleshoot supply chain constraints and align with business partners.
- Updated and maintained process documentation with current procedures. Coached new employees on current policies and job tasks.
Process Specialist, Imaging
Huntington National Bank
Flint, MI
08.2011 - 06.2017
- Responsible for indexing and maintaining image integrity of digitized loan documentation, ensuring service levels are met or exceeded.
- Performed quality control review of indexed documents and daily error reporting.
- Senior Trainer for all newly on-boarded staff members and maintained all training resources. Visited third party vendors, conducting Train the Trainer workshops for over 100 crew members on contracted procedures.
- Collaborated in testing and development of new software, processes and procedures.
Education
No Degree - Accounting
Baker College
Flint, MIHigh School Diploma -
Swartz Creek High School
Swartz Creek, MISkills
- Database Management
- Digitized Records Management
- Document workflow
- Payments Processing
- Data Entry
- Communication Skills
- Customer Service
- Microsoft Office
- Process Improvement
- Coaching and training
Timeline
Logistics, Specialist
RXO Inc
05.2021 - Current
Finance Assistan
Animal Behavior College
05.2020 - 04.2021
Parts Specialist
XPO Logistics
08.2017 - 05.2020
Process Specialist, Imaging
Huntington National Bank
08.2011 - 06.2017
No Degree - Accounting
Baker College
High School Diploma -
Swartz Creek High School