Tara McCallum
East Tawas,MI
Summary
Dedicated, performance-driven Operations Specialist bringing 20 years of experience with proven ability to produce results. Key strengths include production reporting, procedure writing and quality analysis/auditing with an eye towards process improvement. Strong problem solving skills with attention to detail and accuracy. Recognized as a self motivated, highly positive committed team player, willing to coach others while consistently exceeding productivity goals.
Overview
13
13
years of professional experience
Work History
Logistics, Specialist
RXO Inc
05.2021 - Current
- Knowledgeable at investigating customer exceptions and shipping quality claims.
- Communicating quality exceptions to suppliers, ensuring accurate audit documentation is received.
- Accountable to report on daily metrics and KPIs.
- Issuing credits/debits to customers in resolving shipping quality claims.
- Managed approximately 50-100 customer and supplier inquiries daily via email or phone, collaborating with internal departments to research and solve exceptions for client satisfaction
Finance Assistan
Animal Behavior College
05.2020 - 04.2021
- Generating enrollment documentation and reviewing incoming enrollment packets for errors and omissions.
- Responsible for servicing student files within internal SQL database with accurate data.
- Tuition payment processing and maintaining financial reporting.
- Running queries and reports using Microsoft Access and Excel.
Parts Specialist
XPO Logistics
08.2017 - 05.2020
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Coordinated weekly/monthly group calls to troubleshoot supply chain constraints and align with business partners.
- Updated and maintained process documentation with current procedures. Coached new employees on current policies and job tasks.
Process Specialist, Imaging
Huntington National Bank
08.2011 - 06.2017
- Responsible for indexing and maintaining image integrity of digitized loan documentation, ensuring service levels are met or exceeded.
- Performed quality control review of indexed documents and daily error reporting.
- Senior Trainer for all newly on-boarded staff members and maintained all training resources. Visited third party vendors, conducting Train the Trainer workshops for over 100 crew members on contracted procedures.
- Collaborated in testing and development of new software, processes and procedures.
Education
No Degree - Accounting
Baker College
Flint, MIHigh School Diploma -
Swartz Creek High School
Swartz Creek, MISkills
- Database Management
- Digitized Records Management
- Document workflow
- Payments Processing
- Data Entry
- Communication Skills
- Customer Service
- Microsoft Office
- Process Improvement
- Coaching and training
Timeline
Logistics, Specialist
RXO Inc
05.2021 - Current
Finance Assistan
Animal Behavior College
05.2020 - 04.2021
Parts Specialist
XPO Logistics
08.2017 - 05.2020
Process Specialist, Imaging
Huntington National Bank
08.2011 - 06.2017
No Degree - Accounting
Baker College
High School Diploma -
Swartz Creek High School
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