Tara M. Corcelli
North Providence,RI
Summary
Performance-driven Vice President with 24 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
24
24
years of professional experience
Work History
Vice President Relationship Manager/Retirement Custody Services
Clarfeld | Citizens Private Wealth
05.2021 - Current
- Manage and develop client relationships with ultra-high-net-worth clients as primary contact for institutional retirement and custody accounts at Clarfeld Citizens Private Wealth
- Leverage industry expertise, resolved complex inquiries, and delivered strategic solutions leading to a 10% increase in client referrals and $10M in new assets under management
- Conduct regular client visits, engaging with key stakeholders and C-level executives; facilitated strategic discussions resulting in a 20% increase in client retention and a 15% growth in cross-selling opportunities
- Collaborate with Investment Managers, Private Wealth Advisors and Commercial business partners to strategize and execute client engagement initiatives, resulting in a 15% decrease in client attrition and a 10% increase in overall client satisfaction levels
- Engage in aggressive business development and improvement opportunities to deliver 10% increase in referral sources, sales, and retention results
- Streamlined the RFP process by implementing a centralized database and automated response templates, resulting in a 40% reduction in response time and a 25% increase in win rate
- Educate, and instruct clients and internal business partners as subject matter expert using comprehensive retirement, IRS tax forms and publications, and ERISA knowledge
- Maintain in-depth comprehensive knowledge of regulatory and legal requirements to ensure compliance with all governance functions for retirement and custody services
Retirement Manager / Special Projects Manager
State of Rhode Island, Treasury Department Employees’ Retirement System of RI
05.2016 - 05.2021
- Directed 10 retirement counselors and 4 temporary associates to ensure the delivery of superior quality of defined benefit plan account validation and pension processing for Employees’ Retirement System
- Trained, and mentored retirement counselors and member services staff on calculating, processing, and supporting defined benefit plans and pension processing in accordance with RI General Law and increased member satisfactory score to 95%
- Created and implemented instructional manuals including policies and procedures for training and development of member services staff of 20 employees
- Evaluated and audited pension processing, divorce divisions, death benefits, option changes and additional complex retirement processing of staff to ensure 100% accuracy of retirement benefits
- Reviewed, calculated, and enforced Qualified Domestic Relations Orders and pension divisions in accordance with RI General Law and reduced processing time by 10%
- Facilitated ongoing 10,000 member data validation project, including review and analysis of large data sets, data correction, UAT testing and live production support
- Coordinated, and led 3 project teams as pension expert to assist and implement various state-wide projects
- Developed, tracked, and reported progress of project plans, resulting in attainment of monthly goals and timelines met
- Educated, and advised 30,000 active and 30,000 retired members on Rhode Island pension system, RI General Laws, pension reform and legislative changes through presentations, individual appointments, phone conferences and email correspondence on pension eligibility, account validation, pension projection, and pension processing
- Partnered with employers, local towns, and municipalities in State of Rhode Island to implement and ensure 99% accuracy in data reporting for members and increased response time for documents required for pension processing
Senior Retirement Leader
Fidelity Investments
12.2005 - 05.2016
- Supervised, coordinated, and evaluated 12-person team to surpass departmental goals and quality assurance measures of 98% by providing superior customer service, complete and accurate information, and error free transaction processing
- Educated and guided clients on complex retirement-related tax inquiries, policies, and forms, leveraging expertise in retirement products, IRS codes, ERISA, and DoL regulations; resolved 500+ client inquiries monthly with 98% satisfaction rate
- Performed data analysis of error trending while developing and implementing error prevention and training techniques to improve quality assurance by 5% among business and enhance client experience
- Launched and integrated an entirely new pilot team of 10 colleagues whose primary functions were supporting clients on all Fidelity products and services through phone interaction and transaction processing
- Developed, implemented, and analyzed customized training programs and success measurements which ensured appropriate training and development and enhanced overall quality of team to meet 98% quality measures
- Led focus groups, and meetings to educate other departments on pilot team’s training, development, success, and future
- Facilitated all aspects of problem resolution process including identifying, communicating, and resolving problems for clients, while mitigating potential risk to the firm and maintaining a high level of confidentiality
- Executed high volume mutual fund trades for high-net-worth Institutional Bank clients
Workleader
Fidelity Investments
07.2004 - 12.2005
Client Resolution/Institutional Bank Services Specialist
Fidelity Investments
12.2000 - 07.2004
Education
Bachelor of Liberal Arts - Business Administration
Providence College
Providence, RI05.2008
Skills
- Microsoft Office Suites
- Team leadership
- Relationship building
- Critical thinking
- Decision-making
- Complex Problem-solving
- Coaching and mentoring
- Business development
- Operations management
- Risk management
- Salesforce
- CRM
Technical qualifications
Microsoft Office Suites including Word, Power Point, Excel, Outlook, Mail, Salesforce and CRM
Timeline
Vice President Relationship Manager/Retirement Custody Services
Clarfeld | Citizens Private Wealth
05.2021 - Current
Retirement Manager / Special Projects Manager
State of Rhode Island, Treasury Department Employees’ Retirement System of RI
05.2016 - 05.2021
Senior Retirement Leader
Fidelity Investments
12.2005 - 05.2016
Workleader
Fidelity Investments
07.2004 - 12.2005
Client Resolution/Institutional Bank Services Specialist
Fidelity Investments
12.2000 - 07.2004
Bachelor of Liberal Arts - Business Administration
Providence College
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