To obtain an new opportunities for career advancement within our company.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Subrogation adjuster
Farmers insurance
, TN
01.2019 - 05.2024
Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Investigated and assessed damage to property and reviewed property damage estimates.
Streamlined workflow for faster claim resolution by coordinating with various internal departments and external agencies.
Maintained comprehensive records of all claims handled, ensuring easy reference for future needs.
Handled complex claims involving multiple parties, navigating challenging situations with professionalism and tact.
Enhanced customer satisfaction with thorough investigation of claims and timely resolution.
Reached out to attorneys and claimant carrier to negotiate and collect a debt for medical bills paid.
Triaged and prepped Claims
Quality Assurance Tec
Berner Food And Beverage
08.2017 - 01.2019
Performed thorough inspections of incoming materials and outgoing products.
Inspected finished products for overall quality and adherence to Berner Foods specifications.
Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
Utilized problem-solving skills to identify trends in data that indicated potential areas requiring attention or modification within the manufacturing process.
Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
Evaluated effectiveness of corrective actions, making adjustments as necessary to maintain high levels of quality performance.
Conducted routine internal audits, ensuring that all departments adhered to established company policies and procedures related to product quality.
Private Home Care Provider
Wootan Family
10.2015 - 11.2016
Maintained detailed records of client progress, enabling accurate assessments and adjustments to care plans as necessary.
Demonstrated flexibility in adapting schedules according to client needs while maintaining punctuality in all scheduled visits.
Ensured a clean and healthy living environment by performing light housekeeping duties such as laundry, dishwashing, and tidying up common areas.
Assisted clients with mobility issues by helping them move around their homes safely and comfortably.
Developed strong rapport with clients through active listening skills and genuine compassion for their individual situations.
Increased client comfort by assisting with personal hygiene tasks such as bathing, grooming, and dressing.
Accompanied clients to medical appointments, advocating on their behalf when needed for optimal healthcare outcomes.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Private Caregiver
Meier Family
01.2015 - 01.2016
Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
Prepared healthy, age-appropriate snacks and meals.
Led indoor and outdoor activities to entertain and occupy children.
Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
Played games, worked on puzzles, and read books to young children.
Taught children everyday skills and language.
Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Sales and Marketing Representative
SQL LLC
08.2007 - 01.2015
Used various marketing techniques online to generate leads and complete sales
Created ads, placed ads, and used instant messaging services to speak to potential customers
Once a customer was obtained I walked them thru an online sign up process, and then kept a detailed log of sales transactions
PCT (Patient Care Technician)
Davita Dialysis
01.2008 - 01.2013
Enhanced patient satisfaction by providing compassionate and attentive care.
Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
CNA
Liberty Village
01.2006 - 08.2007
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Reduced patient stress levels through effective communication and active listening skills.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Manager of Operations
Wendy's
04.2002 - 03.2005
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Partnered with vendors and suppliers to effectively manage and budget.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.