Tara Mendez
Las Vegas,NV
Summary
Dedicated customer service and sales professional with eight years of experience in fast-paced customer service and call center environments. Possesses excellent computer skills, a strong drive to exceed sales goals, and a proven ability to build long-term relationships with customers. Experienced in creating positive shopping experiences and maintaining high standards of customer service. A solid team player with superior communication skills and the ability to act both personally and professionally under pressure.
Overview
22
22
years of professional experience
Work History
Concierge
MGM Resorts
Las Vegas, NV
08.2021 - Current
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Ensured that all customer complaints were addressed in a timely fashion.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Arranged special accommodations for guests to enhance visitor experiences.
Customer Service Representative,
William Sonoma
Las Vegas, NV
11.2020 - 11.2021
- Ensured customer satisfaction and order accuracy.
- Used empathy and mental flexibility to respond to a variety of customer situations.
- Steered conversations towards positive outcomes using positive language.
- Maintained calm, professional demeanor under pressure.
- Demonstrated responsibility, apologizing for issues and taking ownership for the company.
- Actively listened to customers to ensure understanding and resolution of issues.
Supervisor, Starbucks
Starbucks
Hayward, CA
08.2007 - 08.2015
- Collaborated with the team to improve the work environment.
- Assisted with scheduling and availability.
- Recommended and helped customers select merchandise.
- Managed customer service and administrative tasks.
- Resolved issues with orders and maintained efficient operations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Intern
Public Defender's Office
Oakland, CA
01.2013 - 01.2014
- Learned about court systems, subpoenas, and federal and public laws.
- Assisted with paperwork and participated in ride-alongs.
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Helped maintain applicant tracking systems and recruiting metrics.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Waitress/Bartender Shift Manager
AMF Bowling
Cranston, RI
01.2002 - 06.2007
- Assisted customers with their needs and served beverages and food.
- Trained new employees on customer service policies and standards.
- Provided management support as needed.
- Developed positive relationships with regular customers through friendly conversation.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
Education
Bachelor of Business Administration: Criminal Justice - Criminal Justice
Chabot College,
Hayward, CA01-2018
Skills
- Superior communication skills
- Cheerful and energetic
- Flexible scheduling
- Effective team player
- Dependable and reliable
- Superior organizational skills
- Staff training and development
- Proficient in MS Office
- Plexus POS system operations
Personal Data
US citizen
- Excellent health and reliability records
- Willing to take pre-employment drug test if required
- Great typing speed
- CPR certified
- Proficient in computer skills
Timeline
Concierge
MGM Resorts
08.2021 - Current
Customer Service Representative,
William Sonoma
11.2020 - 11.2021
Intern
Public Defender's Office
01.2013 - 01.2014
Supervisor, Starbucks
Starbucks
08.2007 - 08.2015
Waitress/Bartender Shift Manager
AMF Bowling
01.2002 - 06.2007
Bachelor of Business Administration: Criminal Justice - Criminal Justice
Chabot College,
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