Director of Operations
LivingWell Pregnancy Centers
09.2023 - 09.2025
- Identified cost reduction, process improvement in fundraising and operations, resulting in 2.6 times higher gain in 2024.
- Led cross-functional teams to implement strategic initiatives that improved client engagement by 50%.
- Implemented electronic reminders and improved client communication and charting through WayCool while reducing paper waste by 70%.
- Recruited and identified top candidates and facilitated improved onboarding processes of 4 new hires and 12 volunteers, with 80% retention.
- Enhanced organizational engagement by developing and fostering a collaborative culture and adding professional development opportunities.
- Streamlined communication and operational processes through implementation of TEAMS and Planner.
- Conducted regular performance reviews, providing constructive feedback and guidance for continuous improvement, while collaborating with the Board to determine annual wage increases.
- Collaborated with board members, providing regular reports on organizational progress and soliciting their expertise.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.