Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Tara Miller

Tara Miller

Fort Worth,TX

Summary

Proven track record of enhancing office efficiency and boosting customer satisfaction at Window World of DFW, leveraging exceptional organizational skills and problem-solving abilities. Adept at report generation and team collaboration, I've consistently implemented process improvements, contributing to a positive work environment. Achieved a significant increase in efficiency, demonstrating a fast learning capability and a results-driven approach.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Assistant

Window World of DFW
12.2021 - 03.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
  • Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
  • Facilitated onboarding process for new hires, accelerating their integration into team.
  • Proofread and edited documents for accuracy and grammar.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Served as corporate liaison for finance, IT, and marketing departments.

QA/ QC Analyst

Horne/ Navient
06.2021 - 10.2021
  • Made fine decision making for final approval on requested government funding for rental assistance during COVID 19 pandemic
  • Provided ongoing support to production teams by troubleshooting issues in real-time and offering immediate solutions for process improvements.
  • Developed comprehensive reports detailing QA/QC findings, providing valuable insights.
  • Conducted risk assessments to identify and mitigate potential quality issues.
  • Recorded, analyzed, and distributed statistical information.
  • Established and tracked quality department goals and objectives.
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
  • Enhanced forecasting accuracy through the development of sophisticated financial models and tools.
  • Supported corporate restructuring, analyzing financial implications of proposed changes.
  • Streamlined audit processes, coordinating effectively with external auditors to ensure compliance.
  • Optimized budget allocation, conducting meticulous cost-benefit analyses for major projects.
  • Improved emergency resolution processes to save time.
  • Evaluated performance of existing investments and adjusted accordingly.

Customer Service Representative

Navient
08.2020 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved accounting, service and delivery concerns.

Appointment Setter

Trade Show Management
03.2018 - 07.2019
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
  • Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
  • Entered daily data in computer systems and documented office activities.
  • Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
  • Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
  • Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
  • Increased company visibility by designing compelling trade show materials including banners, brochures, and booth displays.
  • Attended trade shows, conferences, and networking events to represent company interests while cultivating new business connections.
  • Coordinated sales events and tradeshows, enhancing company visibility within the industry.
  • Participated in trade shows and industry events to represent the company, network with potential clients, and increase visibility within the market.
  • Showcased strong time management skills by prioritizing tasks and managing multiple responsibilities efficiently in fast-paced delivery environments.
  • Organized and attended trade shows and networking events to promote products and generate new leads.

Office Assistant

US Animal and Wildlife Removal
01.2014 - 03.2018
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Increased customer loyalty through personalized service, attentive listening, and empathy during interactions.
  • Improved customer satisfaction by effectively addressing inquiries and resolving issues in a timely manner.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.

Education

No Degree - Business

Tarrant County College District
Fort Worth, TX
06.2012

Skills

  • Fast Learner
  • Time Management
  • Report Generation
  • Organizational Skills
  • Team Collaboration
  • Schedule and calendar management
  • Administrative tasks
  • Event Planning
  • Expense validation
  • Problem-solving abilities

Certification

Google Online Certificate Program through Coursera


Learning and Development

  • HRCI Training


Talent Acquisition

  • HRCI

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant

Window World of DFW
12.2021 - 03.2023

QA/ QC Analyst

Horne/ Navient
06.2021 - 10.2021

Customer Service Representative

Navient
08.2020 - 06.2021

Appointment Setter

Trade Show Management
03.2018 - 07.2019

Office Assistant

US Animal and Wildlife Removal
01.2014 - 03.2018

No Degree - Business

Tarrant County College District

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Tara Miller