Summary
Overview
Work History
Skills
Timeline
Generic

Tara Montalvo

Wilmington,NC

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

United Health Care: CSR
05.2002 - 05.2004
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Manager

Wendover Funding
05.1994 - 05.2002
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused

Timeline

Customer Service Representative

United Health Care: CSR
05.2002 - 05.2004

Customer Service Manager

Wendover Funding
05.1994 - 05.2002

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Tara Montalvo