Tara Mooney
Lancaster ,MA
Summary
I am a detail-focused, dependable team player with strong teaching skills and enjoys leading teams and classes of dogs, children and adults to success, in a various of settings, and with a variety of goals. I have worked in the field with canines and in classrooms with children, and currently both excel and teach customer service skills to a global tech company. I am passionate about dogs and their training, have lots of experience with Labradors and how they learn best, and am looking for a role where I can learn and grow, and commit to long-term.
Overview
14
14
years of professional experience
Work History
Senior Support Center Analyst
Park Place Technologies
03.2021 - Current
- Analyzed data on customer systems for technological issues, often time sensitive, and presented correct and organized information to global service delivery teams.
- Strong attention to detail and excellent communication and critical thinking skills through troubleshooting errors with customers and internal staff in real time.
- Experience collaborating and organizing global network of teams: field engineers, Advanced engineering staff, management, procurement, escalations; effectively communicating customer problem and tracking of all steps until resolution.
- Excellence in customer service skills, strength in working independently, reliable peer mentor skills resulted in promotion to Primary Lead in the global chat team.
- Promoted to Senior status after 11 months of employment, usually reserved for employees after exceptional service for 2 years.
Teacher
Cadence Education
08.2020 - 03.2021
- Created and executed development-appropriate curriculum for 2yrs Preschool classes.
- Collected and entered data on each individual child's developmental growth and academic success to the daily app to parents.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies and worked closely with classroom co-teachers, speech therapists and behavioral professionals to ensure the child's development and needs are met completely.
- Supported student physical, mental, and social development using classroom games, field trips, and activities.
- Implemented creative solutions to conflicts by prioritizing confidence, compassion, and efficient communication.
Assistant Dog Trainer
Swift River Retrievers
03.2009 - 11.2011
- Maintained clean training arena for group classes and cleaned after class.
- Built hunting blinds and ensured each station was appropriately stocked with ducks and pheasants, cap guns and wingers, to ensure efficiency and excellent timing so each dog had the same experience.
- Prioritized the safety off all dogs and handlers in all tests and classes.
- Worked individually with dogs for high level certifications in obedience and field trials.
- Assisted the trainer by mimicking a field trial for the dog to practice skills and hand signals.
- Coordinated gun shot and bird sounds with signals from the trainer and dog handlers for efficiency and the dog's desensitization.
Education
Bachelor of Arts - English And Humanities - Magna Cum Laude
Assumption College
Worcester, MA05.2016
Skills
Dog and Cat First Aid – Red Cross, 2023
First Aid/CPR/AEG – Red Cross, 2023
EEC Certified Teacher – Early Education and Care for State of Massachusetts
Dog Handling and Training, Organizational, Problem Solving, Customer Service, Communication, Team Leadership
Timeline
Senior Support Center Analyst
Park Place Technologies
03.2021 - Current
Teacher
Cadence Education
08.2020 - 03.2021
Assistant Dog Trainer
Swift River Retrievers
03.2009 - 11.2011
Bachelor of Arts - English And Humanities - Magna Cum Laude
Assumption College
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