Tara Mooney
Lancaster ,MA
Summary
I am a detail-focused, dependable team player with strong teaching and communication skills and skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities, I am looking for a role where I can commit long-term and grow!
Overview
5
5
years of professional experience
Work History
Senior Support Center Analyst
Park Place Technologies
03.2021 - Current
- Analyzed data on customer systems for technological issues, often time sensitive, and presented correct and organized information to global service delivery teams.
- Strong attention to detail and excellent communication and critical thinking skills through troubleshooting errors with customers and internal staff in real time.
- Experience collaborating and organizing global network of teams: field engineers, Advanced engineering staff, management, procurement, escalations; effectively communicating customer problem and tracking of all steps until resolution.
- Excellence in customer service skills, strength in working independently, reliable peer mentor skills resulted in promotion to Primary Lead in the global chat team.
- Promoted to Senior status after 11 months of employment, usually reserved for employees after exceptional service for 2 years.
Teacher
Cadence Education
08.2020 - 03.2021
- Created and executed development-appropriate curriculum for 2yrs Preschool classes.
- Collected and entered data on each individual child's developmental growth and academic success to the daily app to parents.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies and worked closely with classroom co-teachers, speech therapists and behavioral professionals to ensure the child's development and needs are met completely.
- Supported student physical, mental, and social development using classroom games, field trips, and activities.
- Implemented creative solutions to conflicts by prioritizing confidence, compassion, and efficient communication.
Standarized Patient - Teaching Assistant
UMass Medical School
01.2019 - 08.2020
- Worked closely with doctors and faculty of medical schools in New England to provide effective and accurate curriculum for student doctors, therapists, and social workers, primarily at UMass Medical school
- Role-played medical conditions as realistically and accurately as possible for students, following medical scripts, and working with 8-20 students a day
- Communicated and evaluated student progress and performances, scoring them and providing valuable feedback and resources
- Participated in strategic planning with students, faculty, and teaching doctors for each student's success
- Developed and maintained successful relationships with students and faculty and was frequently requested to assist on new programs
Education
Bachelor of Arts - English And Humanities - Magna Cum Laude
Assumption College
Worcester, MA05.2016
Skills
First Aid/CPR/AEG – Red Cross, 2023
Bloodborne Pathogens - Red Cross, 2023
EEC Certified Teacher – Early Education and Care for State of Massachusetts
Timeline
Senior Support Center Analyst
Park Place Technologies
03.2021 - Current
Teacher
Cadence Education
08.2020 - 03.2021
Standarized Patient - Teaching Assistant
UMass Medical School
01.2019 - 08.2020
Bachelor of Arts - English And Humanities - Magna Cum Laude
Assumption College
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