Results-oriented professional with extensive experience in community management and customer engagement systems. Demonstrated ability to oversee projects, manage budgets, and enhance resident satisfaction. Ready to leverage strong communication skills to improve community experiences and operational efficiency.
Overview
18
18
years of professional experience
Work History
District Resort Manager
Blueberry Hill RV Community/Tranquility Mobile Home Community
Bushnell, FL
07.2023 - Current
Oversaw team members and conducted regular meetings to discuss task completion and safety issues.
Managed scheduling to ensure coverage for all shifts based on operational needs..
Review prioritized list for completion to ensure safety, enhance curb appeal, and maximize resident/guest satisfaction.
Audited budget to confirm alignment with financial targets.
Develop Capex projects aligned with priority, obtain quotes and COI, supervise all project aspects to ensure work completion within specified time frame.
Ensure seamless check-ins while providing essential community information to guests
Present and promote residential properties along with new mobile homes.
Support Activities Coordinator in organizing events and activities for diverse age groups.
Manage lease agreements for Café on property.
Address resident and guest inquiries to facilitate prompt resolution of issues and enhance overall satisfaction
Advertise both communities through social media to engage participants and exceed revenue targets.
Engage with contractors on property to verify jobs are completed to desired standards
Process and submit all invoices for payment.
Quarterly and annual team evaluations.
Communicate with upper management swiftly, providing necessary reports or data
Oversee inventory control and procurement of supplies essential for communities.
General Manager
Callahan Country RV Resort/Deerfield Lakes Golf
Callahan, FL
10.2021 - 01.2023
Develop budget and monitor all expenditures from 2019 to current.
Ordered supplies to ensure readiness for restaurant and bar opening.
Gathered contractor information to verify current insurance certificates and coverage accuracy.
Established accounts with Suppliers for bar and restaurant
Investigate software requirements for effective facility operations.
Collaborate with contractors to schedule service completion
Confirm awareness of rules and policies among all residents, guests, and team members while ensuring compliance with established guidelines.
Assistant General Manager WAT / Senior Community Manager SLE
Sun Communities, Inc
Lady Lake, FL
01.2019 - 01.2021
Deliver exceptional customer service to all residents, guests, and vendors.
Collaborating with team members to complete tasks efficiently and professionally.
Oversee projects to align with budget constraints.
Strategizing upcoming projects aimed at enhancing community well-being and quality of life for all residents and team members.
Assess P&L statements consistently to ensure adherence to budget.
Authorize and process all invoices to ensure timely vendor payments.
Implement community rules and regulations.
Evaluate new homes and collaborate with vendors to finalize punch list promptly for monthly sales maintenance
Operations Manager
Hawkhead Automotive Inc.
Jacksonville, FL
08.2017 - 01.2019
Manage all warehouse and office operations.
Procure products from overseas factories to sustain supply chain
Streamlined inventory management to enhance accuracy and efficiency.
Processed sales orders promptly to maintain customer satisfaction.
Coordinated logistics operations to ensure timely delivery of products..
Managed accounts payable and receivable processes to ensure timely financial transactions.
Administered payroll operations, maintaining accuracy in employee compensation and deductions.
Engage vendors for maintenance and repairs required on equipment.
Community Manager
Sunshine Mobile Manor
Stuart, FL
03.2017 - 06.2017
Company Overview: Lakeshore Management
Work order management for maintenance personnel.
Address and resolve issues with staff and residents.
Validate and process all invoices.
Uphold standards and guidelines effectively
Evaluate homes and finalize punch list to prepare homes for sale.
Promotion of available properties.
Assess Residency applications to determine approval status
Reviewed budgets and analyzed monthly accounting reports for accuracy..
Processed violation letters to address tenant compliance issues.
Managed rent increase notifications in accordance with legal guidelines.
Facilitated eviction procedures to ensure timely resolution of non-compliance cases.
Vendor Management
Water Glades Condominiums POA Office
Singer Island, FL
11.2015 - 02.2017
Engagement with residents, tenants, and vendors.
Review all contracts to comprehend scope of work and ensure adherence to schedule
Conduct property inspections daily to assess conditions and address work orders through TOPS.
Establish routine and preventative maintenance schedules
Engage vendors for RFPs related to upcoming projects and repairs as required.
Consult with committee regarding job progress
Manage irrigation systems and enhance landscaping features.
Facilitate monthly committee meetings to communicate job progress and explore upcoming projects.
Compile reports and meeting minutes for all committee meetings.
Office Manager
GATOR COIN II INC.
Jacksonville, FL
09.2014 - 06.2015
Handled customer inquiries via telephone and walk-ins, ensuring timely support.
Collect monies from machines, calculate taxes and split amounts.
Restock ATM cash.
Maintained daily and monthly reports for business owner.
Filed taxes on a monthly basis to ensure compliance.
Manage inventory and procurement of gaming equipment and supplies.
Club Manager
FLEET RESERVE CLUB OF JACKSONVILLE, INC.
Jacksonville, FL
10.2007 - 08.2014
Administered full range of operations for club management.
Coordinate with vendors and repair personnel for successful fulfillment of RFP job requirements
Excelled in driving revenue growth and enhancing profitability.
Monthly meetings with three associations to review budget and events.
Financial Management/Payroll.
Coordinating staff to ensure complete shift coverage
Onboarding new employees.
Fundraising and organizing charity events to raise funds for USO.
Organize special events and children’s functions.
Inventory Management.
Education
Certificate - Accredited Community Manager
Manufactured Housing Institute
04-2016
GED -
Harper Junior College
01.1985
Skills
Financial oversight
Project management
Customer engagement systems
Billing operations
Inventory management
Regulatory safety compliance
Timeline
District Resort Manager
Blueberry Hill RV Community/Tranquility Mobile Home Community
07.2023 - Current
General Manager
Callahan Country RV Resort/Deerfield Lakes Golf
10.2021 - 01.2023
Assistant General Manager WAT / Senior Community Manager SLE