Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Tara Morgan-Ramirez

Merced,CA

Summary

I am currently a high school English teacher and have been teaching for 22 years in the Merced Union High School District. Before becoming a teacher, I spent my younger years serving guests at three different restaurants, two of which were in the South Bay Area. I worked while attending San Jose State University. I absolutely loved working as a server and my hope is to work part-time in the evenings doing what I love most. I am a people person and I love the rest environment of the service industry. I am currently still teaching, so I am desiring a position working evening shifts.

Overview

6
6
years of professional experience

Work History

Cocktail/Food Server

Pedro's Mexican Restaurant
11.1997 - 06.1999
  • Cultivated warm relationships with regular customers
  • Elevated customer satisfaction through followup and enthusiastic customer service
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests
  • Practiced good time management to deliver customers' prepared orders quickly and accurately
  • Restocked supplies during downtime to continue meeting customer demand for products and services
  • Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations
  • Documented orders accurately to track sales and properly bill guests
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business
  • Increased sales significantly by upselling higher-end products to customers
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Checked guests' identification before serving alcoholic beverages.

Server

Birks Steakhouse
09.1996 - 10.1997
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Checked guests' identification before serving alcoholic beverages
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Answered customers' questions, recommended items, and recorded order information
  • Served food and beverages promptly with focused attention to customer needs
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Resolved customer complaints promptly and professionally to maintain positive reputation
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner
  • Set positive tone for entire dining experience as first point of contact for incoming guests
  • Used slow periods to restock supplies, ice, trays, and delivery bags
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Upsold high-profit items to enhance sales numbers
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Stayed up-to-date on menu changes to help customers make food choices
  • Cultivated warm relationships with regular customers
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Greeted new customers, discussed specials, and took drink orders.

Server

Chianti's Italian Restaurant
06.1993 - 08.1996
  • Cultivated warm relationships with regular customers
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Upsold high-profit items to enhance sales numbers
  • Used slow periods to restock supplies, ice, trays, and delivery bags
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Set positive tone for entire dining experience as first point of contact for incoming guests
  • Resolved customer complaints promptly and professionally to maintain positive reputation
  • Served food and beverages promptly with focused attention to customer needs.

Education

Bachelor of Arts - Speech Communications

San Jose State University
San Jose, CA
06.1998

Skills

  • Order Verification
  • Dining area maintenance
  • Quality Control
  • Food handling
  • Guest Relations
  • Table Setting
  • Service prioritization
  • Daily specials memorization
  • Menu presentation
  • Professional Attitude
  • Relationship Management
  • Wine pairing knowledge
  • High-volume dining
  • POS System Operation

Timeline

Cocktail/Food Server

Pedro's Mexican Restaurant
11.1997 - 06.1999

Server

Birks Steakhouse
09.1996 - 10.1997

Server

Chianti's Italian Restaurant
06.1993 - 08.1996

Bachelor of Arts - Speech Communications

San Jose State University

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Tara Morgan-Ramirez