Tara Muir
FREDERICKSBURG,VA
Summary
Strategic and results-driven client solutions executive with 18+ years of experience in the automotive auction industry. Specializing in support of enterprise account management, sales enablement, and client success. Recognized for building strong client relationships, optimizing account performance, and driving revenue growth through data-driven strategies, and cross-functional collaboration.
Overview
19
19
years of professional experience
Work History
Sr. Client Solutions Executive
Manheim – Cox Automotive
Virginia, MD
10.2020 - Current
- Manage 200 complex, high-value, and enterprise accounts across multiple states.
- Establish and nurture relationships with key client personnel and internal sales leads to promote strategic vision, and drive account growth.
- Lead onboarding and upselling initiatives for new and existing clients.
- Build and execute client account SOPs and strategies.
- Collaborate with enterprise accounts and boundary partners to build, optimize, and execute client account plans and strategies.
- Provide strategic recommendations to clients, leveraging Cox Automotive product suite to expand product utilization, and grow the business.
- Serve as a primary resource for issue resolution and escalation management, coordinating with internal teams to deliver a superior client experience and timely solutions.
- Trained new employees to facilitate effective onboarding processes.
Sr. Client Solutions Executive Management
Manheim – Cox Automotive
Virginia, MD
06.2017 - 10.2020
- Retained and grew revenue within the Core Enterprise and Auction Dealer client base.
- Educated dealers on a diverse suite of ancillary auction services.
- Collaborated with Field Sales and enterprise teams to streamline communication.
- Supported client SOP management of accounts, ensuring responsive, high-impact communications, and issue resolution.
- Collaborated on Cross-Cox opportunities and initiatives, serving in program management roles for solution delivery.
Dealer Account Representative
Manheim – Cox Automotive
Fredericksburg, VA
06.2014 - 06.2017
- Managed core auction and enterprise account relationships to retain clients and upsell Cox Automotive products and services, enhancing account value.
- Monitored current client performance and recommended adjustments to the current wholesale strategy, using data and reporting to increase profits with their wholesale inventory.
- Educated clients on a suite of ancillary auction services, including Condition Reports, Post Sale Inspections, DealShield, and Recon Services.
- Developed and established SOPs for seamless transition between field and auction support, improving client experience.
Field Sales Representative
Manheim – Cox Automotive
Northern VA / WV / MD
06.2011 - 06.2014
- Developed new business and supported existing accounts, enhancing revenue growth and client satisfaction.
- Monitored client performance, recommended adjustments to wholesale SOP using data to optimize profits with wholesale inventory.
- Executed market plan objectives to align with business targets.
Dealer Sales Representative
Manheim – Manheim Fredericksburg
Maryland
10.2008 - 06.2011
- Expanded account portfolio to strengthen business relations and drive dealer wholesale growth.
- Showcased effectiveness of Manheim’s services in optimizing remarketing strategies.
- Enhanced client experience and advocated for Cox Automotive solutions.
MAFS Sales Representative
Manheim Automotive Financial Services
Fredericksburg, VA
05.2007 - 10.2008
- Achieved $6M portfolio growth (40% increase).
- Expanded MAFS portfolio through acquisition of new applications and credit line increases.
- Streamlined client onboarding processes for seamless integration into services. and credit line increases for clients.
- Developed direct marketing campaigns and addressed client issues to enhance satisfaction.
Education
Sales Leadership Academy -
Cox Automotive
01.2022
Future Leader Program -
Cox Automotive
01.2016
Skills
- Enterprise account management
- Client success and retention
- Sales enablement and revenue growth
- Cross Cox collaboration and integrations
- Data analysis and strategic recommendations
- Technology integration and implementation
- Program and project management
- Issue resolution and escalation management
- Presentation and communication skills
- Salesforce
- Tableau
- PowerPoint
- Excel
- Word
- AS400
- Data interpretation and reporting
- Technology integration and implementation support
Accomplishments
- National Sales Ranking #26: Exceeded 100% of goal in all categories (2023)
- President’s Club Award – Mobility Sales (2020)
- President’s Club: Top Performer (2016–2018)
- Graduated Sales Leadership Academy, Cox Automotive (2022)
- Graduated Future Leader Program, Cox Automotive (2016)
- Ranked #1 Nationally in DealShield Sales (2015)
- Led successful collaboration for Browns Automotive Group transition to vAuto (2018)
Education Professional Development
- Sales Leadership Academy, Cox Automotive (2022)
- Future Leader Program, Cox Automotive (2016)
- Continuing self-education of Cox Automotive Brands and Manheim Commercial sales
Product Platform Expertise
- Manheim (Marketplace, Simulcast, Condition Reports, Post-Sale Inspections, Recon Services)
- DealShield
- Ready Logistics
- Central Dispatch
- Autotrader (Nvision)
- VAuto (Stockwave)
- NextGear Capital
- Tableau
- Market Insights
- Workbench Performance Reports
Timeline
Sr. Client Solutions Executive
Manheim – Cox Automotive
10.2020 - Current
Sr. Client Solutions Executive Management
Manheim – Cox Automotive
06.2017 - 10.2020
Dealer Account Representative
Manheim – Cox Automotive
06.2014 - 06.2017
Field Sales Representative
Manheim – Cox Automotive
06.2011 - 06.2014
Dealer Sales Representative
Manheim – Manheim Fredericksburg
10.2008 - 06.2011
MAFS Sales Representative
Manheim Automotive Financial Services
05.2007 - 10.2008
Sales Leadership Academy -
Cox Automotive
Future Leader Program -
Cox Automotive