Certified caregiving professional with proven track record in delivering high-quality care. Demonstrates strong collaboration with healthcare teams, ensuring adaptable support and consistent results. Skilled in patient assistance, medication management, and emotional support. Reliable, compassionate, and ready to make positive impact.
Christian Care Management-Fellowship Square Historic Mesa
05.2024 - Current
Provided compassionate care and support to clients, ensuring comfort and well-being.
Assisted clients with personal hygiene, meal preparation, and medication management, to enhance quality of life.
Performed light housekeeping tasks to maintain a clean and comfortable living environment for residents.
Laundered items, changed sheets and made beds to keep residents homes clean.
Engaged patients in meaningful conversation, socialization, and activity while providing requested personal care assistance.
Handled incoming mail and reviewed bills and invoices with residents as requested.
Administered medications as prescribed, maintaining accurate records of schedules.
Reordered medications to maintain adequate & timely supply. Ensured proper disposal of expired or unused medications.
Monitored vital signs and reported changes in health status to healthcare professionals for timely intervention.
Monitored progress and documented patient health status changes to keep care team updated.
Collaborated with families to address concerns and provide updates on client progress and care strategies.
Advocated for client rights and dignity, fostering a supportive environment for all residents.
Established trust and rapport with clients through empathetic listening and respectful communication.
Collaborated with healthcare teams to discuss patient care plans and optimize treatment strategies.
Health Information Specialist
MomDoc
07.2020 - 10.2022
Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
Tracked and monitored requests for medical records release.
Served as a resource for other Triage team members by sharing expertise and knowledge on complex health information management topics, contributing to overall departmental success.
Ensured accurate and timely submission of insurance claims.
Reviewed insurance claims and filed appeals as needed.
Communicated effectively with staff, patients, and insurance companies by email and telephone.
Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the phone scheduling process.
Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Administrative Medical Assistant
Valley Endocrine Associates
09.2017 - 06.2020
Handled upkeep of accurate patient records
Assisted Medical Assistants with clerical duties for patient care
Interacted with insurance companies and other outside contacts to provide continuation of care information and payment of claims
In-Home Caregiver
Homestead Senior Care
08.2012 - 08.2016
Assisted individuals with ADL’s, meal planning and preparation, transportation, errands, medication reminders, light housework and companionship
Certified Pharmacy Technician
Albertsons/Osco Pharmacy
03.2006 - 01.2010
Managed incoming prescriptions and sales floor at volume of 600+ prescriptions per week
Assisted pharmacists with paperwork, calculations/conversions, translated orders using medical terminology and familiarity of drugs.
Cashiered, answered multi-phone lines, managing customer service issues. Acted as liaison between customer, physician and insurance companies.
Inventoried supplies, documented invoices and maintained labeling and record keeping