Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Mylers

Philadelphia,PA

Summary

Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Overview

33
33
years of professional experience

Work History

Customer Service Manager

Macys Department Store
Philadelphia, PA
01.2000 - 01.2025
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Monitored phone calls to provide feedback and coaching.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Provided exceptional customer service to ensure customer satisfaction.

Customer Care Executive

MassMutual
Horsham, PA
04.1992 - 03.2000
  • Gathered customer feedback and reported it to management for further action.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Resolved customer issues and queries promptly, achieving an exemplary average resolution time.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recorded details of all inquiries, complaints, and comments.
  • Maintained accurate records of customer interactions and transactions in CRM system.

Education

Associate of Arts - Fashion Marketing

Fashion Institute
Philadelphia PA
06-1985

Some College (No Degree) - Accounting And Finance

Boston College
Chestnut Hill, MA

Skills

  • Customer support
  • Call center operations
  • True problem-solver
  • Documentation and reporting
  • Customer response
  • Employee monitoring
  • Performance improvement
  • Excellent problem-solving skills
  • Persuasive attitude
  • Data entry
  • Payment processing
  • Well-organized

Timeline

Customer Service Manager

Macys Department Store
01.2000 - 01.2025

Customer Care Executive

MassMutual
04.1992 - 03.2000

Associate of Arts - Fashion Marketing

Fashion Institute

Some College (No Degree) - Accounting And Finance

Boston College
Tara Mylers