Summary
Overview
Work History
Skills
Certification
Timeline
GeneralManager
Tara Nix

Tara Nix

Byron,GA

Summary

Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Papa John's Pizza
12.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.

Assistant Store Manager

Papa John's Pizza
08.2017 - 12.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Merchandise Manager

Select Media Services
12.2014 - 01.2017
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Arranged consistent shelves, bins and racks at multiple locations by following established planograms.

Shift Leader

Papa John's Pizza
12.2013 - 01.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Team Member

Papa John's Pizza
01.2012 - 12.2013
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved issues quickly to maintain productivity goals.
  • Sought out ways to go above and beyond job requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Lifted, stacked and transported boxes using hard cart and forklift.
  • Participated in cross-functional team-building activities.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Maintained work structure by updating job requirements and job descriptions for positions.

Skills

  • Business Leadership
  • Management Team-Building
  • Business Management Principles
  • Performance Monitoring and Evaluation
  • Microsoft Access
  • Oracle E-Business Suite Financials
  • Google Drive
  • Microsoft Internet Explorer
  • Microsoft Excel
  • Apple macOS
  • Microsoft Windows
  • Originality and Creativity
  • Customer Service
  • Microsoft SharePoint

Certification

ServSafe certification

Timeline

General Manager

Papa John's Pizza
12.2020 - Current

Assistant Store Manager

Papa John's Pizza
08.2017 - 12.2020

Merchandise Manager

Select Media Services
12.2014 - 01.2017

Shift Leader

Papa John's Pizza
12.2013 - 01.2015

Team Member

Papa John's Pizza
01.2012 - 12.2013

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Tara Nix