Tara Noble
Sandy,UT
Summary
Dynamic Customer Service and Operations Leader with a proven track record of optimizing performance and elevating customer satisfaction. Expertise in driving ERP integration resulted in a 78% efficiency gain and a 40% reduction in reporting time. Successfully led teams of up to 36 members, achieving a 20% increase in CSAT scores and a 35% improvement in first-contact resolution rates. Specialization in strategic process enhancements and impactful training programs consistently elevates service quality and boosts employee engagement, fostering a collaborative and high-performing team environment.
Overview
20
20
years of professional experience
Work History
Operations Service Manager
SOLE FITNESS (FES)
- 05.2024
- Spearheaded ERP system integration, enhancing operational efficiency by 78% and reducing reporting time by 40%. Directed performance management for 18 employees, increasing productivity by 25% and lowering turnover by 15%. Designed departmental KPIs to align objectives with company strategy, boosting accountability. Developed training programs that enhanced technical proficiency by 30% in the workforce.
- Spearheaded ERP system integration, improving efficiency by 78%.
- Directed performance management for 18 employees, increasing productivity by 25%.
- Designed KPIs to align team objectives with company strategy.
- Developed training programs, enhancing technical proficiency by 30%.
Field Manager
RF INSTALLATIONS LLC
01.2021 - 03.2024
- Directed contractor operations across 24 Home Depot stores in UT & WY, expanding into 4 new locations by 2024. Supervised 75 contractors, achieving a 92% satisfaction rate and reducing turnover by 15% through engagement initiatives. Managed high-volume communications (100–300 emails & 100 calls daily) with a 98% response rate within 24 hours. Orchestrated installation teams across various categories, enhancing service offerings and boosting customer satisfaction.
- Expanded services into 4 new locations by 2024.
- Achieved 92% customer satisfaction rate through effective coaching.
- Maintained 98% email response rate within 24 hours.
- Increased customer satisfaction through diverse installation offerings.
Customer Service Manager
HARWARD MEDIA
10.2022 - 03.2023
- Oversaw global team of 36, enhancing CSAT scores by 20% through focused coaching. Developed training programs, boosting first-contact resolution by 35% for faster issue resolution. Negotiated carrier contracts over $2M, optimizing budget and service levels. Increased employee engagement by 18% via recognition and incentive initiatives.
- Enhanced team performance through targeted coaching and leadership.
- Improved customer loyalty with effective training programs.
- Optimised budget allocation through strategic contract negotiations.
- Fostered a positive workplace culture with recognition initiatives.
Customer Service Representative
UNDER ARMOUR
11.2014 - 09.2021
- Provided consultative support, boosting upsell conversions by 15%. Achieved 95% first-contact resolution rate using SAP & RNT platforms. Strengthened customer loyalty through tailored service and proactive solutions. Improved service quality by streamlining processes and addressing recurring issues.
- Increased upsell conversions by 15% through tailored support.
- Achieved 95% first-contact resolution rate.
- Enhanced customer loyalty through personalized service.
Auditor
HYATT HOUSE
10.2018 - 10.2020
- Conduct compliance audits ensuring 100% adherence to brand standards. Partner with executives on operational contingency plans for business continuity during COVID. Implement risk assessments and corrective actions to enhance efficiency. Sustain occupancy above 60% through proactive monitoring and reporting.
- Partnered with leadership to develop operational contingency plans.
- Conducted thorough compliance audits for financial and guest operations.
- Streamlined internal operations through effective risk assessments.
- Maintained occupancy rates above 60% in challenging conditions.
Customer Service Manager
WALMART
01.2018 - 06.2020
- Oversaw staffing and scheduling across departments, reducing customer wait times by 22%. Cultivated a culture of recognition and engagement, boosting employee retention by 10%. Enhanced service efficiency through process improvements, elevating customer satisfaction scores. Monitored and coached team performance against KPIs, ensuring consistent, high-quality service delivery.
- Directed staffing strategies, achieving 22% reduction in wait times.
- Increased employee retention by 10% via recognition and development.
- Implemented process improvements, raising customer satisfaction scores.
- Coached team on KPIs, ensuring high-quality service.
Education
High School Diploma -
Beavercreek High School
Beavercreek, OHAssociates - General Studies
Beavercreek High School
Beavercreek, OHSkills
- ERP Implementation Expert
- Process Optimization Expert
- KPI Development Expert
- Training Program Design Expert
- Customer Experience Management Expert
- Team Leadership Expert
- Budget Management Expert
- Change Management Expert
- Operational efficiency
- Lean management
- Cross-functional coordination
- Problem-solving
- Team leadership
Accomplishments
- Supervised team of 75+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Have built multiple departments and scaled successfully
Timeline
Customer Service Manager
HARWARD MEDIA
10.2022 - 03.2023
Field Manager
RF INSTALLATIONS LLC
01.2021 - 03.2024
Auditor
HYATT HOUSE
10.2018 - 10.2020
Customer Service Manager
WALMART
01.2018 - 06.2020
Customer Service Representative
UNDER ARMOUR
11.2014 - 09.2021
Operations Service Manager
SOLE FITNESS (FES)
- 05.2024
High School Diploma -
Beavercreek High School
Associates - General Studies
Beavercreek High School