Tara Ogden
New Port Richey,FL
Summary
Proven leader at Cyclebar Trinity, adept in front office management and customer service, streamlined operations by implementing efficient systems, enhancing team productivity, and reducing wait times. Excelled in conflict management and multitasking, significantly improving guest satisfaction and repeat business. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Familiar with club ready computer system. CPR & ADE Cert.
Overview
1
1
year of professional experience
1
1
Certification
Work History
General Manger
Tara & Eric Faggiole
07.2024 - 09.2024
- Managed inventory of office supplies and equipment necessary for daily operations while keeping costs within allotted budget parameters.
- Maintained accurate guest records, ensuring seamless communication between departments regarding special requests or needs.
- Reduced wait times at the front desk by implementing an efficient queuing system that prioritized urgent requests without sacrificing quality service delivery.
- Ensured compliance with all safety regulations and policies, maintaining a secure environment for guests and staff members alike.
- Streamlined front desk processes for improved efficiency and productivity through effective organization and communication.
- Boosted team performance by providing ongoing training and support to front desk staff, fostering a positive work environment.
- Developed strong relationships with clients through attentive service, resulting in repeat business and positive reviews.
- Minimized guest complaints by promptly addressing concerns and implementing corrective measures aimed at preventing future occurrences.
- Maintained a calm demeanor during high-pressure situations, serving as a role model for other front desk staff members in managing stress effectively.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
200 RYT Yoga Instructor School
Pose by Pose
10.2023 - 12.2023
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Developed safe and effective exercise programs for class members.
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
Education
No Degree - Science Education
Pima Community College
Tucson, AZSkills
- Workplace Safety
- Sales assistance
- Data entry proficiency
- Appointment Scheduling
- Document Preparation
- Guest Relations
- File Management
- Calendar Management
- Customer Service
- Problem-solving skills
- Time Management
- Listening Skills
- Team Collaboration
- Verbal and written communication
- Hospitality services
- File Organization
- Scheduling appointments
- Front Office Management
- Conflict Management
- Attention to Detail
- Punctual and Reliable
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Self Motivation
- Billing and Invoicing
Accomplishments
top 10% fitness level in the crossfit open 2023, 200 RYT, have 4 children
Certification
200 RYT, CPR, AED cert.
crossfitter
I maintain top 10% fitness level for my age in the crossfit open.
Languages
Russian
Elementary
Spanish
Elementary
Timeline
General Manger
Tara & Eric Faggiole
07.2024 - 09.2024
200 RYT Yoga Instructor School
Pose by Pose
10.2023 - 12.2023
No Degree - Science Education
Pima Community College
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