Tara O'Malley
Riverhead
Summary
Dynamic Desk Manager at Ultimate Fitness Gyms with a proven track record in enhancing member satisfaction and optimizing operations. Skilled in customer service and team building, I successfully implemented feedback systems that improved service offerings, fostering loyalty and repeat business. Adept at task delegation and maintaining a collaborative work environment.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Diligent Desired Position with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Healthy Meals Direct
Riverhead, NY
09.2024 - Current
- Led team to improve operational efficiency through process optimization and staff training.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention rates.
- Collaborated with management to streamline inventory management systems, reducing overhead costs.
- Mentored junior staff on best practices in customer service and problem resolution techniques.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Coordinated staff schedules and resource allocation to maximize productivity during peak periods.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Manager
Hampton Coffee Company
Center Moriches, NY
02.2018 - 03.2024
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed employee schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall customer satisfaction ratings.
- Monitored sales performance, identifying trends to drive promotional strategies.
- Conducted regular performance evaluations to foster team development and accountability.
- Collaborated with upper management to streamline processes and improve operational efficiency.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Sales Associate
Brick Stone & Fireplace
Center Moriches, NY
06.2015 - 08.2017
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays and inventory levels to ensure store presentation and stock accuracy.
- Collaborated with team members to achieve sales targets and improve customer satisfaction ratings.
- Trained new associates on product knowledge and customer service protocols to enhance team performance.
- Analyzed sales data to inform inventory decisions, optimizing stock levels based on customer demand trends.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Desk Manager
Ultimate Fitness Gyms
Riverhead, NY
01.2010 - 07.2015
- Oversaw daily gym operations to ensure exceptional member experience.
- Trained and mentored staff on customer service protocols and fitness equipment usage.
- Managed scheduling of personal trainers and group classes to optimize facility utilization.
- Implemented member feedback systems to enhance service offerings and satisfaction levels.
- Conducted regular inventory checks and coordinated supply orders for operational efficiency.
- Facilitated communication between management and staff to promote a collaborative work environment.
- Developed strong relationships with key clients to ensure repeat business and foster loyalty towards the hotel brand.
- Maintained high levels of cleanliness and organization throughout the reception area to create a welcoming atmosphere for guests.
- Improved team morale by creating a positive work environment through open communication and regular feedback sessions.
- Organized staff schedules in a manner that ensured adequate coverage at all times while minimizing labor costs.
Education
Associate of Science -
Skills
Office administration
Task delegation
Sales support
Report preparation
Customer service
Problem-solving
Time management
Reception expertise
Telephone and email etiquette
Verbal and written communication
Hospitality services
Credit and cash payments
Cash handling
Customer service expertise
Customer service management
Team building
Oral and written communications
Money handling
Team leadership
Decision-making
Customer relations
Team motivation
Staff supervision
Staff training and development
Workload management
Conflict resolution
Retail operations
Employee scheduling
Customer relationship management (CRM)
Retail operations management
Policy enforcement
Orientation and training
Cost control
Timeline
Assistant Manager
Healthy Meals Direct
09.2024 - Current
Shift Manager
Hampton Coffee Company
02.2018 - 03.2024
Sales Associate
Brick Stone & Fireplace
06.2015 - 08.2017
Desk Manager
Ultimate Fitness Gyms
01.2010 - 07.2015