Tara Ortiz
Fayetteville,NC
Summary
I possess a strong sense of urgency, meticulous attention to detail, and excellent organizational, multi-tasking, and follow-up skills. I excel in handling demanding customer situations and solving complex problems independently. My customer-centric approach is complemented by an excellent phone manner and robust written and verbal communication skills. I am proficient in math and reading for accurate calculations and demonstrate in-depth knowledge of industry operations to effectively manage, maintain, and respond to customer needs. I create and maintain statistics and reports, and adeptly research issues using various systems and resources. Additionally, I have excellent time management skills and a strong sense of personal accountability.
Overview
5
5
years of professional experience
Work History
Front Desk/Night Auditor
Trinity Hospitality
Spring Lake, NC
06.2022 - Current
- Guest services, Maintain lobby and marketplace
- Managed nighttime protocols and responsibilities, including executing system programs, accurately filing information, and managing multiple cash registers.
Delivery Driver
Door-Dash
Las Vegas, NV
06.2020 - 03.2022
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Call Center Representative/Trainer
AGR Group LLC
Las Vegas, NV
10.2019 - 06.2020
- Developed effective working relationships with team members across multiple departments.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
High School - General
Glen Cove High School
06.1993
Cosmetology - Cosemetology
B.O.C.E.S
Carl Place, NY06-1993
Skills
- Microsoft office
- Customer Service
- Call Center
- Typing
- Data Entry
- QuickBooks
- Payroll
- Front Desk
- Organizational Skills
- Administrative Experience
- Sales
- Motivational interviewing
- Profit & loss
- Protective & Security
- Management
- Writing skills
- Communication skills
- Guest services
- Windows
- Night audit
- Phone etiquette
- Teamwork Attitude
Personal Information
Title: Customer Service
Affiliations
- Bachelor's in psychology of science Grand Canyon University-Online/Sept 2019-2021
- Medical billing Bryant & Stratton College-Online/Nov 2017-2018
Timeline
Front Desk/Night Auditor
Trinity Hospitality
06.2022 - Current
Delivery Driver
Door-Dash
06.2020 - 03.2022
Call Center Representative/Trainer
AGR Group LLC
10.2019 - 06.2020
High School - General
Glen Cove High School
Cosmetology - Cosemetology
B.O.C.E.S
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