Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tara Pankey

Bloomington

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Store Manager

Caseys's General Stores
07.2022 - Current
  • Assisted in daily operations and customer service management.
  • Learned inventory control processes and maintained stock levels.
  • Supported team members in achieving sales goals and store objectives.
  • Participated in training programs to enhance product knowledge and service skills.
  • Collaborated with staff to ensure a clean, organized shopping environment.
  • Engaged with customers to address inquiries and resolve issues promptly.
  • Observed safety protocols and procedures to maintain workplace security.
  • Implemented visual merchandising strategies to enhance product displays.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Assisted in recruiting, hiring and training of team members.

Float Manager

Hucks Gas Station
03.2018 - 02.2021
  • Oversaw daily operations to ensure efficient workflow across multiple departments.
  • Coordinated cross-functional team meetings to address operational challenges and implement solutions.
  • Analyzed performance metrics to identify areas for improvement and drive operational efficiency.
  • Promoted a positive work environment through team-building activities and open communication channels.
  • Coordinated staff schedules to ensure adequate coverage during peak business hours.
  • Mentored new employees, fostering a culture of continuous learning and professional growth.
  • Provided exceptional customer service by resolving issues quickly while maintaining a high level of professionalism at all times.
  • Collaborated with regional managers to develop strategies for expanding market presence and increasing revenue streams.
  • Assisted in the recruitment process by conducting interviews, evaluating candidates, and making hiring recommendations based on organizational needs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Store Manager

Firehouse Subs
05.2016 - 01.2018
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted in recruiting, hiring and training of team members.

Shift Manager

Pizza Hut
02.2013 - 05.2016
  • Supervised daily operations, ensuring compliance with safety protocols and operational efficiency.
  • Trained and mentored staff, fostering a collaborative team environment and enhancing productivity.
  • Implemented inventory management strategies, optimizing stock levels and reducing waste.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Education

High School Diploma -

Peoria Heights High School
Peoria Heights, IL

Skills

  • Problem-solving
  • Training and mentoring
  • Multitasking and organization
  • Relationship building and management

Accomplishments

  • Supervised team of 27 staff members.
  • Achieved #1 rank in the district for two different opportunity stores within Caseys's General Stores.


Certification

  • Food Handlers Certification
  • Basset Certification
  • Food Safety Proctor

Timeline

Store Manager

Caseys's General Stores
07.2022 - Current

Float Manager

Hucks Gas Station
03.2018 - 02.2021

Store Manager

Firehouse Subs
05.2016 - 01.2018

Shift Manager

Pizza Hut
02.2013 - 05.2016

High School Diploma -

Peoria Heights High School

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