Tara Pastrana
Lewis Center,OH
Summary
Assistant Manager with over 7 years of experience in the Retail Industry. Led a team of 8+ associates to reduce mistakes on orders, deliveries and customers complaints, maintaining the professional relationship with customers in excellent standing. Awarded the "You Made The Difference" and "Super Service Hero" awards two years in a row. Dedicated to taking on new challenges, learning new skills, and adding value to the organization.
Overview
26
26
years of professional experience
Work History
1st Assistant Manager
Menards
10.2016 - 09.2023
- Training all Order Pick Up Coordinators and Team Members on proper policies and procedures.
- Control and maintain entire shipping area, all Guest Orders, Outgoing deliveries and Bargain Area.
- Work with Coordinators to verify that all shipments and deliveries are being scheduled efficiently, paperwork/routing is done correctly as well as being shipped & delivered out in a timely manner. Increased delivery sales by 10%.
- Work with team to pull down items for guest with Order Selector or Forklift and locate or load in specific areas.
- Ensure that upon Guest Pick, all orders are being marked as picked up using tablet and that receipt is given to present it to Head Cashier or Guard Attendant.
- Maintaining reporting of guest orders and keeping inventory accurate through weekly department reports.
- Create and approve schedule through use of Work Brain ensuring that adequate coverage is scheduled.
After Sales Service Representative
Rolex Watch Usa
06.1997 - 10.2002
- Training new employees in Data Entry procedures.
- Compared data with source documents and verified merchandise for accuracy of data.
- Prepared itemized invoices and packed repaired merchandise and parts.
- Troubleshot watch service history and payments and increased profit by 15% identifying invoicing errors.
- Maintained accurate accounts payable for Service Department.
- Performed Annual Inventory of all pieces in Spare Parts Department and in vault.
- Answered telephone inquiries regarding shipment dates, warranties or expedited service dates.
- Interpreted and served as liaison between customer and watchmaker for Spanish speaking customers.
Education
Associate of Arts - Tourism And Travel Management
Benedict School of Commerce And Language
San Juan, PR08.1989
Skills
- Attention to Detail
- Customer Focus
- Problem Solver
- Critical Thinking
- Time Management
- Forklift / Order Selector
- Team Leadership
- Inventory Control Procedures
Languages
English
Spanish
Timeline
1st Assistant Manager
Menards
10.2016 - 09.2023
After Sales Service Representative
Rolex Watch Usa
06.1997 - 10.2002
Associate of Arts - Tourism And Travel Management
Benedict School of Commerce And Language
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