Proven Compliance Coordinator with a track record of enhancing regulatory adherence and tenant satisfaction at Beacon Communities LLC. Leveraged strong interpersonal and analytical skills to streamline processes and improve compliance. Skilled in Microsoft Excel and Yardi, achieving high occupancy rates and efficient audit preparations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Compliance Coordinator
Beacon Communities LLC.
Enfield, CT
07.2023 - 06.2024
Reviewing, tracking & approving of submitted files from internal properties as assigned in keeping with time sensitive occupancy requirements.
Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
Conduct internal quality assurance audits and file reviews, including all move-in and annual recertification file review/approval for internal and external properties.
Actively participated in industry conferences, workshops, and networking events to stay abreast of best practices within the compliance field.
Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
Assistant Property Manager
Beacon Communities LLC.
Palmer, Ma.
10.2020 - 07.2023
Assists with rent collections and processing rent checks.
Processes income certifications/recertification's for multiple affordable housing programs and updates in Yardi.
Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Handled tenant complaints promptly and appropriately, maintenance and other support services.
Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
COS/Leasing Consultant
Beacon Communities LLC.
Springfield, Ma.
04.2017 - 10.2020
Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Increased tenant satisfaction by ensuring accurate and timely processing of all required certifications and recertification's.
Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Verified tenant incomes and other information before accepting lease applications.
Utilized software tools such as Yardi or RealPage efficiently for managing leads, tracking applications, and updating availability information accurately.
Ensured compliance with Fair Housing laws while conducting interviews, application reviews, and screenings for potential residents.
Certified Occupancy Specialist
Springfield Housing Authority
Springfield, Ma.
02.2014 - 04.2017
Increased tenant satisfaction by ensuring accurate and timely processing of all required certifications and recertification's.
Streamlined the application process for prospective tenants, resulting in a more efficient occupancy management system.
Improved overall property compliance by conducting thorough audits and inspections on a regular basis.
Enhanced communication between residents and property management through the implementation of informative newsletters and community meetings.
Maintained up-to-date knowledge of federal housing regulations, ensuring consistent compliance with all relevant legislation.
Processed reasonable accommodation requests in accordance with federal guidelines, promoting equal access to housing for all residents.
Education
Bachelor of Science - Computer And Information Systems Security
Western New England College
Springfield, MA
05.1991
Skills
Strong Interpersonal skills
Proficient in Microsoft Office and Excel
Excellent verbal and written skills, self-motivated, detail oriented
Analytical and conceptual skills with proven problem solving skills
Yardi
Regulatory knowledge of housing agency regulations
Tax Credit Regulations
Section 8 Knowledge
Certification
Certified Occupancy Specialist
Tax Credit Specialist
Housing Choice Voucher Specialist
Timeline
Compliance Coordinator
Beacon Communities LLC.
07.2023 - 06.2024
Assistant Property Manager
Beacon Communities LLC.
10.2020 - 07.2023
COS/Leasing Consultant
Beacon Communities LLC.
04.2017 - 10.2020
Certified Occupancy Specialist
Springfield Housing Authority
02.2014 - 04.2017
Bachelor of Science - Computer And Information Systems Security
Coordinator Compliance Unit. Compliance, Rules & Standards at World Anti-Doping AgencyCoordinator Compliance Unit. Compliance, Rules & Standards at World Anti-Doping Agency