Tara Perlotto
Terryville,CT
Summary
Owner/Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Tony's Coffee Express
10.2023 - Current
- Led cross-functional teams to optimize operational workflows and enhance productivity.
- Developed and implemented strategic initiatives to improve overall efficiency and service delivery.
- Mentored junior staff on best practices, fostering a culture of continuous improvement and collaboration.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
Owner/Operations Manager, Customer Experience
Coffee House Plus
06.2013 - 08.2023
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Processed payroll for employees, ensuring accuracy and timeliness in disbursements.
- Managed employee records on database to maintain accuracy and updated information.
- Coordinated audits with external partners, ensuring adherence to regulatory requirements.
- Managed all accounting needs and account updates for operations.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained accurate cash drawer through diligent balancing and reconciliation.
- Trained employees on new products and procedures.
- Developed strategic plans for day-to-day financial operations.
- Managed accounts payable and receivable processes, ensuring timely and accurate transactions.
- Reconciled bank statements monthly, identifying discrepancies and implementing corrective measures.
Education
High School Diploma -
Torrington High School
Torrington, CT06-1999
Skills
- Financial Management
- Training programs
- Adaptability and Innovation
- Time management
- Networking
- Relationship building
- Business management
- Attention to detail
- Multitasking
- Reliability
- Team leadership
- Verbal and written communication
- Adaptability and flexibility
- Small business operations
- Customer service
Accomplishments
- Supervised team of 25+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved License in Quick Books by completing all training with accuracy and efficiency.
- Successfully owned and operated a small business for over 10 years along with managing a large team of employees.
Certification
CT Serv Safe Manager Licensed #24707284 exam# 5618 expiration 10/16/2028
Timeline
Manager
Tony's Coffee Express
10.2023 - Current
Owner/Operations Manager, Customer Experience
Coffee House Plus
06.2013 - 08.2023
High School Diploma -
Torrington High School